GoKarts USA®Reviews of gokartsusa.com

Me dijeron que tendría el reembolso de una compra rechazada y sigo esperando el dinero en el banco a nombre de Sergio Haros Gonzalez, PAYMENT DECLINED Order Number: 20201082 Order Date: 8/6/2019 3:09 PM Me interesan mucho sus productos por lo que quisiera el dinero en la cuneta para intentar comprar otra vez.

Website does not match inventory. I called to confirm an item was in stock and gave them the model number and color of the item. I also told her the item was no longer in production and wouldn't be available for drop ship. I let her know I was specifically seeking current stock. The woman on the phone told me she would go check. When she returned to the phone she said they had the color I was looking for in stock. I tried to place the order with her and she said no phone orders and suggested I place the order online. I placed the order, and later that day was refunded my money due to item being discontinued. I called and they had no explanation for me other than they probably tried to order out of WPS catalog and it was no longer available from the manufacturer (which I already explained to the first sales person). They still have not changed their website inventory and it still shows the item available for purchase. I was very upfront with the salesperson and at no point made it confusing. This incident was easily avoidable.

As I live local, I went to their facility on 6/17/2019 to purchase a scooter. At time of purchase I was told by sales clerk, Zach, that scooter should be ready for pickup on 6/20/2019 and that I should call to be sure it was available. Called on that day, then I was told it would be delayed. Called again on 6/26/2019 and once again I was told delivery was delayed as scooter was out of stock. At time of purchase I was never told scooter was out of stock or that it was a special order item. Went to store on 6/27/2019 to get a refund. Refund was supposed to be returned to my debit card. On 7/1/2019 I was texted a refund transaction that turned out to be no good as they never funded the return. Since then I have been given the run around on receiving my refund. Company sent me a text on 7/31/2019 stating that refund check was mailed. As of yet I have not received a refund. Reported this issue to local authorities. Update 8/4/2019 - When I requested my refund I was told the scooter was still on back order. If I have received a refund, show me proof of a check cashed by me. I as never received the scooter, why is your reply showing my refund due to me $291.10 short of what I am do. If you didn't cancel the order (as your company stated it was on back order), that is your issue for it arriving.

Have not gotten my part it has been a month now

Your responses is a complete fabrication. I am still waiting for a cancelation. My card was not declined and I have emails from you generating multiple reasons for all of the billing issues.Your site is a disaster and your staff are incompetent if this new response is what you are sticking with. I placed an order for a $5000 product that for some reason you don't want to sell via a normal path. By the way thanks for the continued BS from trying to place the order. A simple apology might have prevented me from generating another review of your service.

When I received my order there was a part missing. So I called the customer service and told them I was missing a part I was then told I had to fill out a help request on the website to receive my part. Even though we were on the phone she said I still had to fill out the help request. I tried asking a question because I could not hear her very well and she just hung up on me. Ok. So I filled out the help request stating that I was missing a part for my shipment. I receive an email a little bit later on, stating they received my help request form but I need to fill out a file your claim form with more necessary information for them to process it. Well lo and behold it's the same damn form so I filled it out again. After I fill out the file a claim form I get another email a little while after, it says the same thing as the first 1 I need to file a claim so they can process it. Well I didn't fill it out a third time and I'm still waiting to hear back from anybody. Thank you GoKartsUSA from here on out I will be doing my business with somebody that actually knows how to do business. Yes you did receive a help request from me because someone responded that they talked to the manufacturer and they are out of stock on those parts at the moment. I asked what do we do now and still have not received a response from anybody.

Well we ordered a carb for a project. Everything looked great. Son was so excited. The supplied air filter is a quarter inch too big. I found there number and called them, was told to warranty anything I needed to fill out a help slip. I was like really I don't need a warranty I need the right part. I was told there was nothing I could do until I filled out a help slip. Fill out slip, now I am waiting on response. went to a local shop and bought the right filter. This is so sad. When you send the wrong part, customer service should be a little more professional with help. Slip has been filled out. Where is my help. Thanks for the great service.

Truly Awful - Bought a GoKart from GoKarts USA What a Mistake! It was trouble from day one. The Customer Service service is way over complicated. They request you submit a form that takes multiple steps to submit - only to be answered by multiple responses and confirmations. No Help with a question - No help with parts - No help at all. I tried to order new front tires and it took 1 dozen requests - With a quick google searsch, I found the part elsewhere for 1/2 the price and ordered it in a few clicks. When I used the Text Chat option I received a passive-aggressive response - "You're not following directions "- "Use the e-mail submission service". Way too complicated - Shop Elsewhere !