Kali
**** WARNING: DO NOT BUY FROM THIS COMPANY ****
**** DO NOT BUY FROM THIS COMPANY **** Our first cart was "lost" then nearly a month and a half later we receive the WRONG ITEM - we have paper documentation as well as information from the shipper confirming it was the WRONG cart. Staff will not give manager name, corporate number or any contact info. First they said 30 day refund, then 90, then 30 again, now 180 - they are trying to charge us $600 - we will be filing a police report. Check BBB ratings this appears to be common with them - I regret not checking reviews first. Company will no longer answer calls or texts. **** DO NOT BUY - THIS IS A SCAM COMPANY **** You can find other websites with their same exact stock photos. Worst customer service of all time - If I could give negative stars I would. Packing slip shows name and description of wrong item - we refused shipment and while on the phone w/ the company they said "they ship all carts in the same box." HOW?? All carts are different shapes and sizes. Later, when attempting to touch base on our refund, whoever I spoke to on the phone claimed to be "as high up as it goes" but would only identify himself as #32. He was completely unprofessional and proceeded to call me a "fraudster." He tried to say they advertise carts with wrong names so that they can sell them for cheaper prices - Yes that is a direct quote! I have all emails and text messages to back these claims up. Check other rating websites - all of these positive reviews are FAKE!!!!!! **** PLEASE LEARN FROM OUR MISTAKE - DO NOT BUY from this company **** Edited to reply to go karts USA response: OF COURSE WE DENIED IT! It wasn’t what we ordered. We did NOT confirm anything- you told me it was the right cart and I continued to tell you it wasn’t. Unblock my number or give me back my money. We aren’t going to let this go. You can’t keep scamming everyone. You are a fraud!
Response from GoKarts USA®Dec 21, 2019
The Customer Refused Delivery. The customer made a mistake and somehow thought he had received the wrong go kart. We confirmed on the telephone at delivery time that it was the correct Go Kart Customer still refused delivery. The go kart will be transported back to our warehouse. A refund will be issued in accordance with our return policy.