GoKarts USA®Reviews of gokartsusa.com

Absolute crap company. Spent a lot of money for one of their go-karts as a XMAS present only to have it damaged during transport to us. Have been fighting with hem since Oct, 2019 for warranty claim & all I get is back & forth stupid even though they stated it was covered under claim. Now their trying to re-start claim like they have no record of previous multiple emails, photos, etc saying someone who helped me a couple of the multiple times is not there any longer. Guess I'll have to sue. INCOMPETENT LOW MORAL COMPANY.... STAY AWAY FROM THEM OR YOU WILL BE SORRY!!!!!!!! SPEND YOUR HARD EARNED DOLLARS SOMEWHERE WHO WILL TAKE CARE OF YOU. THIS COMPANY GETS AN "F"

They take your order then two days later say they can't ship to your destination,not good enough!

Reported to BBB! Purchased a gokart motor and then recurved email saying the price listed was wrong and wanted me to pay the difference. Listed price on site was $849 plus shipping. Was told the item is really $1179 plus shipping. Shared the email and info on forums and Facebook and turns out gokart USA has done the very same thing to others in the pass. Lost my business!

Email y'all guys didn't get no response, recieved package missing button speaker doesn't work and crack plastic

Shipped me the wrong Go-Kart. Painful to purchase, made me send them a copy of my driver's license, only online vendor I have ever had to do that for, made me nervous even sending it. When I contacted them twice via email to at least refund the difference as the incorrect Go-Kart they sent me was significantly cheaper, no response. Terrible customer service, no accountability yet difficult to even buy from. Be very careful with this vendor!!!

The online system allowed me to complete the purchase of a go kart. The following day the system refunded the money. When I called in the facility was closed. Once I was able to reach a customer service agent Monday through Friday only every go kart we wanted was sold out and they did not know when they would replenish their inventory. We ended up ordering a go kart from someone else who also was open 7 days a week.

I ordered the Stinger Exhaust Header. The website stated " IN STOCK", however, the item is NOT in stock and after calling customer service, I am told the shipment (complete guess) will arrive February 1, 2020. I placed the order on December 20, 2019. There are several other websites offering this produce, but I specifically came to GoKarts USA because the site stated "IN STOCK". January 7, 2020 Thank you for your reply. I called your customer service yesterday and the young lady stated the order will be filled in the next few weeks. She did not know the exact timeframe. My question to you is: You stated, “We make them, however, they are temporarily discontinued” Please clarify. I am getting mixed information from your company. Should I wait for the order to be filled in the next few weeks or month? Or should continue searching for another option? Will this product be avaliable in the next month or so? January 8, 2020 Up-Date Stay Away from GoKarts USA! Simple order of their Stinger Exhaust. Their website on December 20, 2019, as well as, today (January 8, 2020, identifies this exhaust as “IN STOCK” and YEAR END CLEARENCE. I have been told: 1. Thank you for your Order. Will ship soon 2. Unfortunately our warehouse has just informed us that the unit you have ordered is now sold out. 3. The status of your order, #20203826, has been updated to ITEM ON BACKORDER (NOT CHARGED). 4. We make them, however, they are temporarily discontinued. 5. upon further review of your order, we see an additional issue was a declined payment. a. Remember, GO Kart USA stated they will NOT charge my card until the order is processed…but they still billed my card after they specifically stated “temporarily discontinued”. Remember, this was a month after I made the initial purchase....there is NOTHING wrong with my card! There is only two scenarios. • Their employees are totally incompetent and have no idea what Customer Service is • The business is molded after a reaction approach, not proactive approach. I am NOT a person who criticizes businesses at all. This is the first negative review ever. I really wanted to purchase this exhaust, I am so disappointed. GO Karts USA, please, for the sake of your customers, note your customers calls on their order screen and ensure you tell them consistent information. And remember, honesty is the best policy to run a business. Mike

I ordered the go Kart for my son on Dec 2 and it is now Christmas eve and we still don't have the kart. My son is going to be very disappointed for Christmas. They had plenty of time to get it to us.