GoKarts USA®Reviews of gokartsusa.com

It said free shipping. What there crappy site does not tell you that you must find a way to pick it up once they ship it. And when you try calling customer service no one answers

I just found the receipt from the $2,000 go kart we ordered from GoKarts USA several years ago. The go kart engine did not work from the start. We spent hundreds of dollars on engine repair. After a year of this go kart somewhat working, the engine caught on fire with my son on the go kart. It was sold less than two years after we bought it for scrap. Total running hours were approximately 50-60. This review is a long time coming, however, after finding the receipt for this waste of money, I had to write it. Do NOT waste your money on anything from this company!!!

I received a broken battery charger, signed for it with fedex saying holes in box and tried to get a new one sent to me. They said time had expired even though I sent an email within 24 hours of receipt. Next they told me the order was from last year even though it was March 2020 that I placed the order for the scooter. Customer service is the worst I’ve ever experienced. It was included in the cost of the order of the electric scooter and shipped in the box with the electric scooter From go karts USA. It was not a separate order.

I expected a new vehicle to start with but it was a 2018, 2 years old, this wasn’t disclosed in the description. When the go kart arrived some of the items were damaged and some parts were missing. When I called for these parts they said they would send them out, still haven’t received anything. They also promised some free items, I chose the helmet-goggle-glove combo, this never got sent to me. When I asked for it the guy told me that he wouldn’t send the goggles because the brand was discontinued. If they were promised, they should deliver, but they didn’t send me anything. I wish I would have went somewhere different with a company who honors their promises, delivers on time, and doesn’t sell a 2 year old item as new. My opinion: GO SOMEWHERE ELSE! Update to reply: Nice try to cover up, especially waiting til a national crisis. I spoke with the manufacturer and they said they manufacture that model every year so getting a 2018 model in 2020 is still something you should disclose. I also did not choose some discount and after giving this review on how dissatisfied I was with your company and it’s terrible customer service, you finally decided to make right by giving me the items you offered. If you read your other customers reviews you will plainly see that your company’s biggest issue is it’s terrible customer service. But instead of admitting that and going forward with fixing it, you continually try to deny it and make excuses. I’m not the only customer that has given you the review you deserve. I keep every email and every receipt I have ever gotten including screen shots of the time I spent ordering. I am not confused. I would be more than happy to provide this but this is an endless battle with a company that chooses to be difficult and fights its customers every step of the way.

Feel like I am getting the run around about the status of my order. They were quick to charge my card for the go kart and I'm still waiting for confirmation that the go kart is ready for shipment. I put the order in on Sunday and still nothing about it's shipment.

The price I paid for tires was higher than most, But I thought I was getting a quality product so I went ahead and made the purchase. The tires arrived in a timely fashion, but they were the same wrinkled, folded, warped and distorted product that has proven useless in the past. The distortions to the tread face and side walls do NOT go away even after installation and use. They are barely suitable for use on a hand truck.

I can't give you my review because I never bought anything with you and the experience I had with you was super bad, maybe you don't ask for my review.

TLDR: I ordered and they assured me I would receive a Fire Engine Red Mini Jeep, they sent out an Army Maroon Mini Jeep. I have emails to back up all the information contained within this review and GoKarts USA refuses to work with me to find a mutually agreeable resolution. EDIT: In response to the owners continued claims that this is just a color shading issue, The company's sales team sent me pictures of both models well before the purchase and I have the emails to back it up. There is clearly different logo, emblems, and decals between the two models; it's not just the "shade" of color. Long version: I really didn't want to leave this update, I wanted to work things out with GoKartsUSA but they have not provided any resolution to the matter through any of their support channels. I want to caution all future customers; I wish I had spent more time researching the reputation of this company before placing an order. Here's the timeline: 7/27/2019 Order placed & model/color on Backorder 1/15/2020 Model/color back in stock 1/31/2020 Shipment received (but wrong model/color) - Email sent to GoKarts USA 2/3/2020 Called GoKarts USA - created support ticket and called GoKartsUSA as directed Nick (company owner?) unwilling to help, Summer unable to help. Email sent to sales representative Mario unable to help. 2/4/2020 Called GoKarts USA - Abe promised ticket update by 12PM on 2/5/2020 2/7/2020 Support ticket updated requesting current status. Review left 2/13/2020 I want it to be clear, many emails and phone calls were exchanged with GoKartsUSA when I first ordered so that I would know exactly what they were going to send me and I would receive exactly what I wanted. Despite them delivering the wrong item, they are refusing to do right by the promises they made and failed to uphold.