GoKarts USA®Reviews of gokartsusa.com

I ordered a dirt bike and 4-wheeler on black friday for my kids christmas. They waited until after all cyber Monday deals and black Friday deals were over to tell.me they were out of stock on the two items. They only offered to sell me another two for $476 more. They didn't care att all about the predicament I was in and now I've got nothing, sales are over, and less shipping time. Why would you have a site that doesn't auto track stock and list sold out, especially on black Friday weekend?! Horrible experience.

Customer service was rude, cancelled my order and hung up on me. All I wanted was to order a different helmet. Not good.

I ordered my scooter back on July 3rd 2024. Everything seemed to be going great!! I received my scooter on July 15th!! Wow!! Fast shipping!! It was perfect and pink! The next step, wait 10 days or less to get my Title so I can get it registered and insured. Well.... that's the end of the nice story... I am sitting here typing on August 16th 2024 and still no Title. Every time I try to call the customer service line I get the automated these are our hours we're closed (automatic disconnect) even during their open hours.... if you choose another option from the list it tells you invalid selection. I have been able to contact someone a total of 2 times over the past month and they assured me I will receive it soon.... just a runaround answer... so now I can't legally drive it anywhere but my own property until they get it together and help me... If you do decide to order from this company know it will be a long process and very hard to contact. Good luck if you ever need parts or anything else for that matter.

I ordered my son’s bike. They sent me the verification for the picture which I did. I never heard back from them so I contacted them and they said that the picture was blurry but once again never heard anything so I decided to cancel and they never tried to fix anything or say sorry for the inconvenience they just said OK no problem and just cancel the order after I had waited for this for my son‘s birthday. And until now I still have not received my refund.

DO NOT BUY FROM THIS ABOMINATION OF A COMPANY! After purchasing (4) 200XRS's for my 320 acres in norther Wisconsin on a credit card they sent me a confirmation and receipt. Then I'm told that my order had been canceled because it was over the credit card limit. When they sent me a than you test I responded asking if my order had indeed been canceled? Mike in customer service responds with "Order canceled because you are a fraudster"! Are you shitting me? I just tried to give them a $13k order and they call me a fraudster? I even spoke with Tatiana the day before who gave me a discount code the for an additional 3% off if I was going to make a purchase of 4 units. Who treats a customer this way? I will be making my purchase elsewhere and GO Karts USA lost out on a really nice order. Very incredibly poor customer service. I cannot see how they've been around since 1961 with this king of service.

This company isn't legit. Trying to order parts and need to talk to someone but the number on their site puts you in the eternal loop. Tried chatting and they gave me 2 bogus telephone numbers. Don't use this company.

I ordered parts from website. 2 days later I get a email saying I need to send pics and vin number of the utv I was buying parts for… never have I had to send pics of proof that I owned a utv and the vin number for it before they can send me my parts. They took the payment already. 4 days later I send a pic of my utv and the vin number. Welp sales team said in a email that by the pics it wasn’t the right utv but that the vin number matched. By this time I am at a lost as I looked up the parts I needed from the manual and ordered them and now I have some boot leg sales team saying I do not own their brand of utv even though the vin number matched it, so 2 days go by and then I get another email saying they need pictures of my damaged parts that are on the utv still. I finally said enough is enough refund me my money and I will never use again. I hope gokartusa goes bankrupt. By far the worst company I’ve ever had to deal with. Reminds me of going to autozone and asking for windshield wipers and they ask 2wd or 4wd. Like come on. If someone orders parts send them the parts don’t go asking for proof of owning the utv, vin number, then pics of the parts I want to replace.

I placed an order on a Tuesday and paid for expedited shipping in order to receive the product by the coming weekend. I had a 10% off coupon and entered the code during checkout. After my transaction, I noticed the coupon only took off 1%. I called and after many attempts to speak to an actual person (they use an AI system which is awful), I was told I would receive a call back or an email on the matter by the next day. I never received a call or an email. Thursday, I finally got an email requesting the serial number of my go kart. I responded accordingly and expressed my concerns and frustrations over the service. On Friday, I received an email that they’d cancelled the order and listed no reason. Please consider these reviews before making a purchase with this company. There are many other options that actually care about you and your business. This place is a disaster.