GoKarts USA®Reviews of gokartsusa.com

The first week everything went smoothly. After that time, I cannot get an response except canned replies. On May 8th, was the last communication which said the tracking number is pending. No communication since. I've tried numerous times to contact by phone, text, email and the website. I'm beginning to think I've been scammed. My next step is to contact PayPay where I paid and the Better Business Bureau! Not Happy at this time. If I receive the go cart, I will definitely revise this review. I didn't answer the first request thinking I would hear from you. When the second request was received, I decided to rate my experience so far...….

Terrible customer service....

Still haven't received go cart. and no update from company in weeks

Upon arrival the dashboard was broken. I used the live chat to show pictures and the kid was rude and told me it just needed to be screwed in, when it was very obviously broken. Its been 3 weeks and still didn't receive new part so I checked back in and they said they need more pictures. Would of been nice to know that 3 weeks ago. I'm just assuming I'm not gonna get the part. I would highly recommend not buying from USA gokarts as their customer service is terrible. Look, I don't normally review anything, but when you spend $1800 on a go kart and they can't even replace a cheap part that was broken during shipping, there is definately buyers remorse. Save yourself the headache and use a different company. Update: OK, I sent them more pictures, I got a response saying the file was too big. SMH

They list parts on their website as available and even showed them on sale. Placed order, and then they cancel it saying they don't have ANY parts for this model, even though their website lists many parts for that model. Misleading, dishonest. Probably just a scam to get people's credit card information. Buyer beware!!

They cancelled my order

I ordered my go kart on 4/30. On Fri 5/8 I got an email saying my order was shipped, and that I would receive a tracking number later. I sent an email on Mon 5/11 to check and see why I hadn't yet received a tracking number (no biggie, it was the weekend, I was just checking). It's now 5/14, and still no tracking number. I get on the site to use their live chat, and after waiting an hour a very unhelpful customer service person (that actually randomly ended the chat mid conversation at one point) informs me that the gokart that supposedly had shipped hadn't actually been shipped and that it was backordered until 6/1. I asked if there was any sort of compensation for now having to wait over a month for a listed in stock item, that they couldn't even bother to tell me was on backorder and wasn't actually shipped (which their own site says they will do for anything backordered more than a week) . I got the answer of "no sorry" and then the live chat person just stopped responding. I wasn't being belligerent or rude, only frustrated. (And I still have the transcript to prove it) I'm going to try again tomorrow (hopefully with someone more helpful), and if it doesn't go better, I'll be demanding for a refund for my $2700 go kart.

Your website said that you had the product in stock and I ordered from you two times and both times my orders were canceled because you didn’t have them