GoKarts USA®Reviews of gokartsusa.com

BAD bad BAD bad

The whole process was great till, after we received the go-cart. The Assembly wasn't to bad with no instruction. The owners manual was to a different go-cart. That all being said got together road it for about 2 hours when the belt snapped. this was already assemble when we got it.My 15year old love it, but was upset when the belt snap and appears the belt wasn't put on correctly. e order a new belt waiting on it now. trying to call and get a hold of someone their to replace it couldn't get a live person on the phone.

I did not receive a part that ordered and I tried texting and calling and emailing the sellers with no response.

I wanted to order two side by sides. My payment through PayPal kept being declined even though my bank said it was fine on their side. So then I ordered directly off the website. About an hour later, I received an email saying that $8,000 is over the allowable amount that Gokarts allows for a debit card payment. Then i get email saying that i must do a wire transfer. Thats crazy!

customer service sucks. I can not get a hold of anyone. How hard is it to pick up the phone? I Just made a purchase 06/07/20 and would like to know the status of my purchase.

I ordered a go cart get through this company. I waited 2 1/2 weeks and got the email that my order was confirmed. I called to check on shipping info to find out that my order had been canceled without letting me know. I will never do business with this company again and I don’t recommend anyone else do business with them.

Zero customer service was available after I ordered go kart 5 years ago. I called so many times and either no answer or I was able to leave a message. No one ever returned my call. So do let them mislead you by saying it is because of COVID19 that customer service ratings drop - service has been non-existent for years. Only order here if you are semi mechanically inclined and can troubleshoot yourself - and have no expectations of customer service/warranty assistance.

I order parts May 18th...received an email a week after indicating backorder. Estimated ship date has come and gone. No further emails. So what do I do, order somewhere else or wait with no direction?