GoKarts USA®Reviews of gokartsusa.com

They have got the 46 dollars and haven't sent any part or tracking number or anything for over a month. Having trouble getting my back also. The customers go kart is still sitting here with them not happy at all. This company is a scam artist it seems and should be shut down.

You need to have someone anwering your phones or emailing with the right answer instead of not knowing about there porduct like I am now not getting the answer I need.

I ordered a gokart back in late May and paid by check. I was aware the check had to clear the bank before they could ship, ok. They deposited the check, and about a week later I asked them why my order hasn’t shipped yet, to which they responded “takes 1-2 weeks to ship”. So 2 weeks in, I messaged them again about the order and mentioned that it should ship the week of June 15th because it has been 2 weeks, and all they responded with was “we’ll update the order”. As I write this, we’re going on 3 weeks since my payment has been processed, and it STILL hasn’t shipped! I could understand that being in a pandemic they may be facing shipping challenges, but they need to come out and say that upfront, not just leave me to guess. I really hope they ship soon, or else I’ll have to consider filing a small claims action against them to get my money back. This is my first time buying from these folks, and it’s probably the last. Update 7/9/2020: GoKarts USA told me last week that the ETA for the Go-kart is mid July. Well, mid July is the 15th. Today’s the 9th, and it STILL hasn’t even shipped yet! It’s probably safe to say it’s not getting here by the 15th. Update 7/15/2020: Yeah I ended up just canceling the order and asking for a refund. I’m so sick of waiting on these guys. Update 9/5/2020: GoKarts USA saw this review and reported it to Trustpilot because they think it violates the rules. I’ve made edits so that’s no longer the case.

There’s no way you can get a hold of them.

I made an order on June 1st and it’s now the 18th and my order hasn’t even shipped yet.

Horrible experience !! Missing parts from the order & could not get a straight answer from anyone in customer service. Sent emails for 2 months and now they offer me a refund--- all while a customers side by side was sitting in my garage. Luckily, the customer was at his lake house for the summer. This company lacks a sense of urgency in getting the parts delivered to the customer. I do not recommend GoKarts USA for your needs, I'll shop Amazon or Ebay in the future.

Tried to report damaged seat belt and missing parts but got nowhere with the ridiculous support team.Gave them explanation and pictures and got no answers. Finally gave up gonna new belts of higher quality. It's a shame u can't talk to a person.

Purchased a dirt bike that the website said was in-stock, except it really wasn't come to find out. They took my money though and said the bike would ship within 3 weeks. Here it is 3 weeks later and no communication at all from this company. I can only email and they don't respond. I'll never do business again with them. I recommend avoiding them at all costs.