GoKarts USA®Reviews of gokartsusa.com

Bought an Apollo 110cc dirt bike. The engine is fine but the transmission binds and locks up. Tried calling for support and to order parts and nobody ever picks up or returns calls. Have less than 10hrs on the bike and it was driven by a 8 year-old at 20 mph.

I was looking to purchase a scooter from them. I tried contacting them to verify the availability. Over the course of a few days I've tried their fake live chat (which is just an A.I. bot), texting and emailing.....CRICKETS and more CRICKETS. I guess I'll take my business elsewhere.

By far the worst company and experience in 30 years. Contacted GoKartsUSA through their text service since they dont have a phone number to call about ordering an item, turnaround time and to make sure it was available before I sent over 4000 dollars. I was told 1 to 2 weeks to ship and instead of an answer about availability, I get told to check the "active inventory list" atop their webpage. I did this, and saw the item was in stock. So I placed my order, and waited a couple days to be told that I have to wire transfer the money to them instead because 4000 dollars is too much to make a purchase on a card with them. Transfer was done the next morning and the following day the order went to "fulfillment in progress" which means its prepping for shipping according to their website. Fast forward over a week, I send a support ticket to see where the item is. I get a reponse over a day later saying that it will be 1 to 2 weeks out, after previously giving me the same answer. After I ask for more information, a day later I get another response saying they are out of stock and wont be avaiable for a month and a half. Unacceptable. I asked for a refund of my money and how long it would be to receive my refund. I was told 24-48 hours so I waited 48 hours, 4 days, a week, now here at 2 weeks and I have yet to see a penny back into my account. Im not sure how this company is still in business. Awful would be a compliment to them and a 1 star review is being generous. Trust everyone elses negative reviews, they are correct. STAY AWAY.

Pour example of customer service, no one to talk to. Part was sapost to be on hand wasn't. Wanted to cancel order nl one would return call. After several attempts to talk to someone and no return call requested to cancel order, with no response part came two days later. Wrong part.

We bought two mini bikes from GoKarts, and we have had nothing but problems with one of them. They were assembled correctly together, they were broken in properly together, and we have owned them less than a week. The one we have had problems with kept cutting off randomly, we adjusted the throttle a few times, still cuts out. Now it’s began to smoke horribly with blue smoke, so it’s obviously burning oil. Again, not even a week old. Yesterday we couldn’t start it so we pulled the spark plug and it was burnt unlike any I’ve ever seen. And I’ve seen many. We replaced it, got it running again, but still burning oil. We believe it’s the cylinder rings that are bad. So when we looked at the 90 day warranty, we found we would have to ship the motor back out of pocket, oh and the best/worst part, there is a list of parts not covered under warranty, and valve rings are of course not covered. A new engine cost less than $150, which would most likely be our best bet, considering what’s NOT covered. Again, this bike is less than a week old!

We placed an order using PayPal credit as the option and all went through, then we receive a message that they would not accept PayPal credit for purchase of the UTV's that it was too big of an item to purchase that way that they wanted a wire transfer or check payment only. That is a red flag there. Why offer 0% interest as an option when financing through PayPal credit but then say you do not take that after the purchase??? That gave us a big red flag and we would not just give money through a wire transfer as we wanted the promotional financing. We ended up buying elsewhere to take advantage of the promotional financing they would not honor. Felt like a scam when we got the emails asking for wire transfers..... Here is the message they sent The dollar amount of your recent order exceeds the amount we can approve on a credit card. You will receive an email momentarily with our alternate payment options. Once we’ve received your payment your order will be automatically released for shipping. Your original transaction has been voided. Thank you for your business. Best Regards, GoKarts USA® Order Processing Team UPDATE to their reply. It was in my husbands name, order number 20210547. You cannot advertise promotional financing on an item then not honor it! You made PayPal an option to pay with and no where does it state on your site that you will not take PayPal for the side by side purchases. We wanted to purchase a trail master 150x from you, but we are enjoying it now from the other place that delivered it in less than a week from purchase with PayPal's special offer they advertised on their site.

Waited over two weeks and they never fulfilled the order. Tried the text message service, didn't work. Online chat, good luck waiting in the queue. Phone call.... no. Finally after an email to just cancel my order, I get a single word response, "Done".

Order placed June 6th. Still no Indication shipment date.