Tracey S.
Rightful Return Requested
I love the selection and prices at GoJane. On this recent order, I was ecstatic to receive my purchase, however there was slight damage to my shoe. As for the return process, I’m somewhat taken aback by the process and have not experienced the complication of waiting to hear back from customer service before sending my shoes back. I’ve never had problems with returns from Nordstrom, Macy’s, DSW etc. In addiction, it was hard to reach customer service via phone, but I appreciate the email option.


