GohausReviews of gohaus.com

Haus will not exchange or allow returns of their clothing. In my opinion for a online clothing company to have such a policy is essentially fraud.

I am extremely disappointed with my experience purchasing from Haus. I ordered a pair of pants and a quarter-zip shirt for my husband, and unfortunately, the quality, fit, and color were nowhere near what we expected based on how the products were advertised. Immediately after receiving the items, I contacted customer service to initiate a return. Both items were completely unused, still in their original packaging, with all tags attached. I was informed that refunds were not allowed and that my only options were store credit or an exchange. This is an unacceptable return policy for an online clothing retailer. When shopping online, customers have no way to evaluate the actual quality, fit, or true color of a product until it arrives. When the merchandise falls significantly short of expectations, customers should have a reasonable opportunity to return it for a refund. Offering store credit is hardly a solution when the quality of the merchandise has already left you with no confidence in the brand. Why would I want to spend more money with a company whose products were so disappointing in the first place? Had I known I would be unable to return disappointing merchandise for a refund, I would never have placed the order. Buyer beware! Make sure you fully understand Haus’s return policy before purchasing. Based on the poor product quality and lack of customer-focused service, I certainly won’t be ordering from them again.

This company is ass they didn’t let confirm my order till two weeks later after I had to contact them about where my order was that never even got sent out told them to cancel it out at that point and they ignored it an just sent it changed me not listening to anything I stated it’s like they have special needs people in customer service highly disappointed

Stay away from this place. Don’t offer refunds or exchanges for international orders. Very disappointed in their customer service and inability to resolve issues.

Predatory return policy. Basically marking everything for sale in some fashion to make it where store credit is the only option for a return. So better really hope you like the clothes and fit or you are out of luck. Material feels ok but no different than the cheap athletic wear at your local big dept store.

I have tried to reach out twice regarding a refund, but I have not yet received a response. Scammer

I placed an order - order # SH586533 and I understand that maybe I went with a large across all items but trying to communicate with support regarding being out of specific item has been a not so great experience. They said I got a credit instead of offering another option but never gave me any info on how I use this credit, is it a code, do I get it via an email? IF I had been given the credit at that time I could have ordered a replacement but now it is out of stock. And essentially I will now have to pay more for the same item that was already included. Hoping I can just hopefully get my credit, pay more for what I wanted to originally get and be done with it.

I ordered the three fitted tanks two sizes larger than my usual size but they were still too tight around my stomach so I decided to return them. Based on Hays’s policy a store credit was issued. I didn’t repay want anything else from the store but felt I should use the credit towards something. I ordered a pair of shorts but they were more expensive than the tanks so I had to pay the difference and postage so I ended up paying a lot more for something I didn’t really want. Every time I wrote to customer care an AI robot replied with generic answers. All in all a very unsatisfying customer experience. I would NOT RECOMMEND shopping unless you are certain you want and absolutely love their product.