GohausReviews of gohaus.com

Ordered 30th September, next day got a text to ‘confirm’ my address details, then ask’s personal questions about the purpose of my product to work its way in to an upsell on a 1/2 zip giving me a discount code to order more which would still cost shipping on the next product, it was good for ‘24 hours’ i said no i wanted to try the fit and quality first before ordering more, then continues to tell me after a few minutes go by the code is now good for 30 minutes. What happen to the 24 hours. Very Manipulative. I blocked the number just because i didn't care for the chit chat at the time, unblocked the 8 days later product because the items still hasn’t left yet so i text this guy, claims it leaves in 72 business hours which would be 3 days ago, which he argues the point its left and it’s out of his hands, claims he cant get me any more information because he doesn't have access to the dashboard, but can give me a discount and add things to my order, I ask for him to follow it up tomorrow and tells me I have to contact support, I tell him how bad the experience has been and to cancel my order, what’s the point of having a contact if he can’t help, continues to tell me his an AI assistant and can’t help. So I don't know whats worse, someone either lying there AI or an AI assistant harassing there customers after making a purchase. Under the Spam Act 2003 (Cth), enforced by the Australian Communications and Media Authority (ACMA), businesses must have valid express or inferred consent before sending unsolicited commercial SMS messages, including messages intended to upsell additional products or services. A customer’s purchase of a product, or provision of their mobile number for order-related communications, does not automatically constitute consent to receive subsequent sales or marketing messages. Businesses must be able to demonstrate that valid consent existed when those messages were sent.

It's been over a month since I ordered and I haven't even gotten a notification on the shipping label being created. I don't care how nice the tank tops are if I havent to wait 2+ months to get them.

Places an order for a bundle in size medium and size Xl. They sent all size smalls. Impossible to return. This site is horrible to deal with. I reached out several times the exchange policy is that you message them and send pics of shipping package the actual packaging and skews. Then wait days for a response. Jumping thru hoops just for an exchange. Will never by from here again. Product is mediocre.

Absolutely ridiculous. Placed an order for three quarter zips and had to immediately request all sizes be changed. Then two got fixed to the right size and one was change to a totally other size. Then it took several attempts to get that one change just to be told it wasn't in-stock but that i could get store credit or a swap in product. Ask for a swap and oops now that one isn't in-stock either but we should be getting more by next month. Been an on going hassle for a week trying to get all of it sorted and got to the point i asked for a full refund because the service is just outrageous. Guess we shall see if i get my money back. This company should just shut down cause they are clearly not on the ball.

Terrible customer service — no response whatsoever I ordered 6 tank tops from Go Haus (3 black and 3 white), but unfortunately the size I ordered was too small. I simply wanted to exchange them for a larger size or receive a refund, which I don’t think is an unreasonable request. I’ve now sent two emails and contacted live chat, and I still haven’t received any actual help or a response regarding my exchange/refund. It’s extremely frustrating to spend money on a product and then be completely ignored when you need assistance. Customer service has been extremely disappointing. I’m hoping someone from Go Haus actually sees this review and finally gets back to me so I can resolve what should have been a very simple exchange.

This company is a scam! They are impossible to reach via customer service, they use a worthless AI chatbot to answer replies but then just forwards it to the customer support team instead of resolving anything. But I emailed them ten days ago, multiple times, and haven't gotten a reply. They shipped my exchange order back with one item missing. It was only after I started posting negative reviews on their social media that someone replied and told me part of the order was out of stock, so they offered me a gift card that was WORTH LESS THAN THE PRICE OF ME BUYING THAT EXACT ITEM AGAIN! I am going to have to dispute the charges with my credit card company now because they have taken my money and not offering me what I paid for. Also, the CEO tells everyone in his Affiliate discord channel to leave positive reviews of the company everywhere they can and to argue with anyone that leaves negative comments! So you can probably ignore any positive review on this site as it is probably fake, and focus on the MANY 1,2 or 3 star reviews the company has if you actually want to know what real customers think.

I have been reaching out saying I never received my order and I have gotten zero response. I wondering is this is a scam??

I ordered a product with the value over $100 and they charged shipping despite their website stating orders over $99 Free shipping. I've tried to make contact with them and have received nothing in 4 days.