GoGoMedsReviews of gogomeds.com

You guys took way to ship the order from the time I placed it.

You have the best possible prices on some medications. Your ordering process is enough to make me pull my hair out. Third time in a row, I've had an Rx set to auto-refill. I get a message saying that the order was created. When I look at it, it shows that it's not processing. I send an email, no reply for several days. I call, and someone tells me once again "there was a setting I changed so that it will go through automatically from now on." I don't believe her. That's what I've been told three times now. And that phone call was last Friday. Today (Thursday) I receive a text that my CC has been charged. Why did it take a week? You have terrible, terrible work flows and processes in your company. Do something - anything - to show that you care about the customer experience and fix this problem.

My Dr. sent a prescription there but I can't access it unless I sign up. But the site is broken and address fields are missing, so I am stuck without meds. No one answers phone. Update: Moving from 1 star to 2 stars. Never did get anyone to return call or pick up the phone. But a couple days after my post, I was able to sign in without the missing fields error. It has been almost two weeks and the meds just shipped today! I would not count on this company for time-critical meds.

My doctor placed the order for my meds on January 4th. I have yet to receive any confirmation the order has even shipped. Ran out of meds this week and had to have a bridge placed and picked up at Walgreens. We will have to see how it goes from here. So far, not impressed!

I had to call after 10 days and have the MD push my order through I ordered in December and even the zinc I ordered which has not arrived. I'm happy to find someplace I can potentially get what I need but so far have yet to see it.

When I first signed-up for GoGoMeds, I really appreciated their pricing, shipping and customer service. However, over the past year or so, I have noticed that orders are either missed, are incorrect, is priced higher than competitors and shipping is delayed, even though I actually live very close to its HQ. Perhaps it's COVID. Recently, I received several texts and phone calls about a reorder which was not checked in my profile. I responded back to one of the texts and still received several more phone calls and texts. This was very annoying. I also just noticed that the order I just placed for 2 of my Rx refills, are actually more expensive than if I got them at Kroger using Good Rx and I could have picked them up by now. I just checked on my order and it has been "completed" but not even shipped yet. I am not sure if I will continue to use GoGoMeds in the future.

This GoGoMeds site is one of the least intuitive sites I can remember. Further there is NO explaination in the site of what information is required, by GOGoMeds in order for a prescription to be filled and there is NO 'site search' by GoGoMeds to see if a registered person/patient might also have a prescription sent by a provider but that someseemingly non-essential item of information from the provider doesn't quite match with the patient information. AND even further; there is no crosschecking with the provider or the patient to let them know there seems to be a miss-match. Therefore, the prescription can be sent in to GoGoMeds and the patient can be registered with GoGoMeds and it can be months and that miss-match is not even recognized - meanwhile the prescription has not reached the patient.

Calling to renew a prescription was a pain. I waited 25 minutes for an agent and was dumped to voicemail. No one called me back. I called again the next day, waited 10 minutes and then left a voicemail. The agent called me back, but it wasn’t convenient for me to talk in a public place. I tried to renew via the website and nothing appeared under existing rx. I called again the next day, left a message right away and got a call back after an hour. I was then able to renew. Very painful working through your process.