GoGoMedsReviews of gogomeds.com

My initial order was placed pretty close to the time I was going to run out of my medication so a portion of the delay in receipt was on me. I thought that I could transfer an Rx form a pharmacy, but did not see that option. Instead GOGOMeds needed to contact my doctor, which took several days and a call from me. Once I was set up in the system (5 days later) I was out of my medication and needed to get a $125 bridge Rx filled. I got 15 days and was told I should recieve my medication from GoGo Meds in 9-10 days. On the 11th day I called GoGo again and they called back on the 12th day to let me know the medication was delayed. As I was leaving on vacation I again had to get another $125 bridge Rx. The meds were at my home when I returned from vacation At this point is has cost me well more to switch to GoGo meds than it has to just pay at my regular pharmacy. I'm always a bit skeptical of mail pharmacy and this is why. My meds are not ready when I need them. I'm hoping the situation improves going forward.

Dislike auto refills. Believe packaging to be unnecessarily wasteful.

I placed an order 10 days ago. Apparently there was an issue with my credit card but I never received a call. If I wouldn't have called I would have never known. I finally got the order processed. Now its been 4 more days and it still hasn't shipped. Rather frustrated with the service I have received.

This medicine wasn’t for me. I felt bloated and sadly watched my scales go up 2 pounds.

It was impossible to get this prescription through a Publix or CVS or any other drug store. CVS took the script & never told me they could not order the pills. It was only after speaking to your representative that it became apparent I would have to return to my physician’s office. This was 2 weeks later!

I have been using GoGoMeds for about a year. Whenever I need a refill, it seems like it takes forever for them to process my request and get things shipped out. Maybe my expectations are wrong but I would think 2 weeks would be more than enough time. A week seems more reasonable. Once I get them, it's fine. I hate to complain since I'm not paying for the fill, but it just seems like turnaround time should be much better.

I do NOT like nor think your website for ordering meds is user friendly. I get frustrated with it...too many steps!

This used to be a great service, until about mid-2020, as with many other mail order services, that stopped being the case. This also coincided with their software/rebranding change, and I think that likely has more to do with it. My physician constantly faxes, escribes and calls in refills and/or new prescriptions only for the pharmacy to state “they were never received”. They get sent over and over, to the correct numbers and information provided, but yet - they’re never received. I constantly have to call about duplicated prescriptions, inaccurate prescriptions, and unfilled prescriptions. Customer service is very hit and miss, wait times are long, and call-back’s take several days. I often end up having to pay out of pocket for what should be free medications, or have to pay for partial prescriptions that have to be picked up at other pharmacies because RXnGo/gogomeds can’t seem to fill mine on time or accurately. Customer service has no answer for why this continues to happen, and is not very sympathetic, or kind for that matter. They offer no assistance in fixing it, either. All in all, if it doesn’t change soon, I’ll be forced to get my medications elsewhere and have to choose which ones are most important because I can’t afford the copays for all of them and my insurance only covers them completely if through gogomeds/RXnGo.