Elizabeth
Not good for necessary medication
I have experienced a lot of problems over the years with one particular medication that they "never received" the order despite every single time it was sent they received all the other orders that accompanied it. The past 3 months I have had 2 of my Cardiovascular medications that my physician sent reflect on my profile they had been received but they never got filled. The first time I called and the representative kindly apologized and said to he didn't know why but it slipped through the cracks, it was quickly processed. The second time the scripts were sent and showed up on my profile 12/6, I called on 12/20 as they had not been filled . The representative informed me that's just how it works. It is a 3 week process time and he said the date written doesn't count as they go by when they process and that was 12/15....nonetheless it is obvious you cannot entrust them with heart medications as it places your well being at risk.
Response from GoGoMedsFeb 12, 2023
Dear Elizabeth, We see shipping delays during the month of December but it only takes us 24-48 hours to process a medication for dispensing. I will check into why you were told 3 weeks, it could have been a manufacturer delay for the medication. Thanks Ron RPh



