GoGoMedsGoGoMeds.com is a cloud-based online pharmacy providing customers/patients with convenient and affordable quality medications at your fingertips. We are licensed in all 50 states including the District of Columbia and Puerto Rico, as well as having our Digital Pharmacy Accreditation through NABP and LegitScript.com approved. No more waiting in a pharmacy line for 30-45 minutes. We believe saving money and receiving your medication should be easy, and we're here to help!
GoGoMeds (gogomeds.com) has 2,245 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Pharmacy & Medicine · Louisville, Kentucky
Excellent
Pharmacy & Medicine · Hestand, Kentucky
Excellent
Pharmacy & Medicine · Lexington, Kentucky
Excellent
Pharmacy & Medicine · Lexington, Kentucky
Excellent
Showing 80 reviews with 2 stars · Clear filters
Deborah M.
So far, not so good. You accepted my new account and new prescription order today (and my money). Then, when I am trying to change my payment preferences to cancel automatic renewal, your system is not working!
Response from GoGoMedsJul 7, 2023
Dear Deborah, I’m not sure why this change didn’t go through but our customer service department will take care of any issue quickly. Thanks Ron RPh
VH
Some stuff happened where my doctor had to resend a script. They got it in last thing on Friday/ first thing Monday. I had been in contact with multiple customer service people throughout the whole process telling them I needed this medication for my mental health, and that going off of it for just a couple of days would be detrimental. All of the representatives I spoke with promised they'd push the RX through the process and send it urgently. I had 10 days of meds left from the time my first script was sent in, and had gone without my meds for 5 days by the time it arrived. My mental health was in the gutter and I was struggling to go to work. I'm so glad that the company who contracts gogomeds for my employer has found a new contractor. They move so slow and do not care that their speed is literally harming customers.
Response from GoGoMedsJun 30, 2023
Dear VH, Usually the process is quick as you can tell from prior service and other customer comments here. As you know now, a 10 day window to receive the prescription is not much time to complete the whole process (especially if there is an issue) when we state the delivery time from USPS can take 5-10 days. Thanks Ron RPh
Matthew S.
it takes too long for prescritions to ship it has been over a week since recieving the prescrition and it still has not shipped.
Response from GoGoMedsMar 20, 2023
Dear Matthew, Prescriptions usually ship within 24 hours unless there is a problem. The typical problem is waiting on the prescription from the physician. Shipping then takes 5-10 days but most of the time is quicker - 3-5 days. We will follow up and see what is causing your delay. Thanks Ron RPh
kathy H.
The product is not working for me.
Response from GoGoMedsMar 20, 2023
Dear Kathy, Please follow up with your physician. Your medication definitely is best utilized with all other instructions that go along with its use. If not, hopefully the physician will have an alternative that will work. Thanks Ron RPh
George M.
ran out of medication because the pharmacist said the prescription with multiple refills was written incorrectly. Also, did not get notified that there were no refills available.
Response from GoGoMedsJan 31, 2023
Dear George, Now that we have the prescription corrected, you should find the refill process to be easy and quick. Thanks Ron RPh
Hope
I did not get any reminders that a refill was due, which I used to get. I had to have my doctor speak to the pharmacist to verify prescription, which she did and noted in my file. But you did not note this, so when I called you had no record of her verification and she had to call your pharmacist AGAIN. This is horrific record keeping and a waste of my doctor's time. I am very disappointed. When I phoned trying to figure out the problem, customer service was not only unhelpful, but rude. UPDATE: A supervisor, Jake, reached out to apologize and I am hopeful that service will improve going forward and am happy to give them another chance.
Response from GoGoMedsJan 31, 2023
Dear Hope, Jake is fantastic at solving issues so thanks for the second chance. Thanks Ron RPh
Sharon E.
I ordered a thirty day supply and was sent a 60 day supply. This messed up my checking account by almost $100. The person that took my order appeared to be clear that my order was only for one month. I can't afford more than a thirty day supply. Please don't do this again as I am on a fixed income. My doctor want me on this medication and I trust his judgment.
Response from GoGoMedsJan 31, 2023
Dear Sharon, We made a note of it. Typically the order and prescription from the physician match for quantity, but the refills will be corrected for the proper amount. Thanks Ron RPh
Karen M.
The communication was poor. if I did not call consistently after I placed the order. I would have never known that there was a delay and the product was not in stock. My customer service representative, Michelle, did the best she could but having to wait 5 days for the product to be in stock and requesting an overnight Saturday delivery
Response from GoGoMedsJan 31, 2023
Dear Karen, Sorry for the delay and hopefully you find refills in stock with quick delivery. Thanks Ron RPh