GoflyfirstReviews of goflyfirst.com

Agent allegedly got us a good price on Business Class/Premium Economy roundtrip flights from JFK to Barcelona. When we got to check in at Barcelona, the gate agent would not let us get our Business Class tickets, because the booking included an unwanted trip the next day from Miami to Kingston. The person who sold us the tickets booked an illegal fare by including the trip to Kingston.

Sharing my disappointing experience with goflyfirst. They got our names were wrong on the itinerary and told us to notify the airline directly, but the airline refused to help as our tickets were booked through a 3rd party service provider. We were stuck in the middle over a mistake that we didn't make. After rounds of back and forth about such a mistake, we have no confidence with goflyfirst anymore and requested to cancel the tickets, we also agreed to keep the amount with them as credit despite the unpleasant experience. Yet, we were told repeatedly to remove our negative but truthful review (posted by my partner) on trustpilot even though we had said that we will do so if the next booking arrangement (using the credit) is done smoothly. Unfortunately, the focus was more on getting us to remove the review than making sure the we get the service they promised to deliver.

Complete disaster :-/ When you pay a few thousand dollars for two tickets, the least you'd expect is for your name to match your passport, but that did not happen. Unbelievable. Despite providing Go Fly First with all correct details and our passport copies, they got our names wrong (???) and later on said that they were unable to change them (???) They asked us to fix the problem ourselves with the airline who did not care since we had not gone through the. So we got stuck in the middle and the whole experience has been a complete disaster. My advice would be to stay away from this company.

The company is pushy with purchasing. I think they are using frequent flyer miles to book reward flights, this goes against the T&C of Singapore Airlines, one of the legs of my journey they quoted. When I asked the question if they were using FF miles, and stated that goes against Singapore Airlines conditions, they ceased all contact with me. Red flags raised with the other reviews on this site, they appear to me that they are fabricated. None of the users have profile pictures, a lot of them are posted in consecutive days, and the reviewers have all only made the one review on their accounts. They have the ASTA (American Society of Travel Agents) logo on their website, however I have contacted ASTA and they are not a member of the organization. I am posting this review for other people to see something other than 5 stars, do some research and make the call for yourself, however I can not shake the feeling that something is not right with this company. If it seems to good to be true, it probably is, buyer beware.