GoflexReviews of goflex.com

WARNING: Deceptive Practices, Breach of Contract, Abandoned Property, and Severe Damage Do NOT hire Flex Moving & Storage / Flex Storage Inc. / flexgo. I am a 61-year-old 100% disabled female Veteran living alone. Flex took my property, charged me the absolute maximum amount, and failed to deliver as promised. I was left stranded for 10 days without my medical supplies, food, drinking water, or clothes. I have lost 10 lbs and find it difficult to eat since they refused to deliver my property. I told them multiple times that I am disabled and was in desperate need of my medical equipment and supplies. I asked, multiple times, if they could use their pickup trucks to shuttle my property to my home as promised. They refused my requests. Here is what consumers across every location need to know: • Bait-and-Switch Pricing Under Duress: My original binding quote was $2,515–$2,725 with a 5% discount after I insisted on updating the articles list. On move day—knowing I had to be out of my apartment—Flex sent unprepared drivers who refused to pack. They canceled my move date and forced me under extreme duress to sign a revised estimate of $4,249–$4,582 (max $5,957) just to reschedule. • Day-Laborers & Incomplete Loading: Instead of professional movers, Flex broadcasted the job on an app and sent day-laborers who did not know each other, had no lead supervisor, and left hours early. They failed to pack or load all of my property, leaving items behind at my origin apartment. • Failure of Destination Delivery: I specifically confirmed prior to booking that Flex could handle the steep incline to my new mountain home using 4WD trucks and 14' trailers. Despite a signed Bill of Lading requiring delivery to my address, Flex refused to complete the route and abandoned my property at an off-site dirt lot to get their trailers back. I had to pay a third party out of pocket to finish the delivery. • Unauthorized Maximum Billing & Broken Refund Promises: Flex automatically charged $5,957 (the absolute cap) from my account despite incomplete work. Multiple representatives verbally promised a "full refund" on recorded calls, but customer service later backtracked to a mere 10% discount, hiding behind website terms. • Severe Heat & Food Damage: Flex parked the sealed trailer containing my perishable and pantry food (meats, cream, butter, 100+ canned goods, oils) at their Phoenix warehouse for 10 days in 100°F–113°F heat. The food spoiled, containers bloated and leaked, candles melted over boxes, and hygiene/medical supplies were ruined. • Violating Their Own "Anti-Scam" Guide: Flex's own marketing guide warns against low-ball estimates, day-laborers, broker behavior, and delayed deliveries—yet they committed every single one of these practices. Consumer Warning: Record every phone call with Flex, get everything in writing, and double-check all dates on your paperwork. All modified Bills of Lading, photos of the dirt lot drop-off, call transcripts, and third-party recovery receipts are currently being submitted to state consumer protection authorities and federal regulatory boards.

If I could give the service a zero I would. One of your other reviews had the same problem. They don’t tie things down when placing in the trailer. Additionally no blankets were used. The taped directly to the wood. Left shelves inside so they banged around when tipped sideways. My move started in Orlando and I was relocating to Annapolis. I paid for a full service move, they came with no boxes, tape, blankets nothing. The driver stated this happens all the time. Then one would think the driver would check. We waited 90 minutes for supplies which they didn’t bring enough. Then my friends came brought more supplies and packed the items. One of the persons on the Orlando team said we are not trained to pack we just come to load. They took no accountability for when the power box to my adjustable bed was not secured inside the bed. The driver told he taped inside. Well when we got to Maryland. Guess what no power box. I am handicapped and rely upon that bed to lift me up so I can get out of the bed. That night I had to spend another 900 dollars to buy a new one. The best part when I submitted the claim it takes 7-10 days. Then they come back with a ridiculous offer. They stood on the ground of their insurance policy that you signed electronically. No one covered insurance nothing. We didn’t need ten days for that offer. I would say do not use go flex!!!

I would absolutely give Timothy, Antonio, and Ty FIVE STARS! These gentlemen did an outstanding job with my move today. From beginning to end, they were professional, courteous, hardworking, careful, and respectful of my belongings. Antonio served as the lead mover, and he definitely did his thing! He kept everything organized and moving smoothly, while Timothy and Ty worked right alongside him as a great team. All three gentlemen demonstrated an excellent work ethic and took their time to make sure my belongings were handled properly rather than rushing through the job. I especially appreciated the care they took with my furniture. They made sure everything that needed protection was properly shrink-wrapped, and they carefully took apart my dressers and other furniture that needed to be disassembled. Everything was wrapped and protected before being moved, which gave me tremendous peace of mind. Moving can be stressful, but having a professional team that actually cares about your belongings makes such a difference. These gentlemen were pleasant, efficient, patient, and extremely helpful throughout the entire process. I am very pleased with the service I received and would definitely recommend Timothy, Antonio, and Ty to anyone looking for a dependable and professional moving team. Thank you, gentlemen, for your hard work and for helping make my move a successful one! You earned every one of these five stars! ⭐⭐⭐⭐⭐ Pastor Deborah Givens

This was my worst experience ever. I am 70 and live alone, I had to move and trusted the fake reviews. Besides not showing up until 12:00 when I was told 9 they did nothing but talk for the first hour or so. Then it became move a piece talk for half an hour. Weather called for late showers which should not have been a problem. They put my couch on the bed of the pickup truck. When we left the house I was in I arrived at my house 2 hours before them, it is a 1 hour drive. The couch arrived soaking wet, it was electric recline, the parts are missing. Then they call me to the trailer, one of my dressers was a pile of broken wood. The second dresser was destroyed when 1 of then said I bet you $10 you can't carry that in by yourself, he did then he slammed it on the floor destroying dresser and scratching floor in my brand new house. I had a very expensive dining room set that they scratches and scarred. In a closet where they put my safe they gouged a big hole in my new floor. There are scratches on other things that don't bother me as much. I filled the forms that Flex told me to use, many pictures and descriptions, the just offered me $10. I obviously need to now hire a lawyer just to make things right. Bottom line don't use Flex as the do no do any vetting of the people they send you, also have no ethics. 8/24 As a followup the true response I received was the $10 joke that they deposited in my account. I was also sent a link to forms I previously filled and sent. 9/3 Another update. I have been asked to repetitively upload the same pictures in an effort to frustrate me I guess. Still $10 and empty promises. Stay away from this abusive business, especially if you are a senior. 9/6 Another update after email promise of a resolution I got an estimate of weight and the $10 offer again. Accidents happen and this was not an accident, it was malicious. Never have they even addressed the fact that they spent more time talking than working. STAY AWAY! 9/28 I have received a phone call promising resolution with more empty promises of getting back to me. I will reiterate do not deal with this company, they will claim one thing (getting back to me) and completely ignore you. As I tried to do what the movers did not my health is also now compromised. I do not see how a company with these business practices stays solvent, I guess that is why they steal from us honest consumers.

Roberto and Adam were extremely professional and helpful. I received a call the day before and they told me what to expect the day of the move. They arrived on time, handled my things with great care. They set everything up exactly as I asked and even fixed the legs on a chair that were put on incorrectly. I would definitely recommend them. I received a follow up call to ensure that the move went smoothly. No hidden surprises with the final invoice.

I had a great experience, The movers did an awesome job and I would use flex again and would recommend you to my friends and family.

Worked more than expected, made additional trips, and still got paid less than the original offer. When I disputed it, Flex spent nearly two weeks giving canned “internal escalation” responses with no transparent grievance process or real decision-maker. How can you have a contractor sign up for a job (5 hours for 166…22 per hour plus 1 transportation) to performing the job for 13 hours and getting paid 146…the contract was changed AFTER the job. The amount was under $100. The bigger issue was trust, transparency, and accountability. I would not recommend working through Flex Marketplace. *update now they want me to send yet another email regarding this to the same canned internal review. I've sent 30 at this point. This was a terrible decision going with this company. I actually don't want any additional follow up from you. The customer confirmed the details of the job being ONE trailer. I was overworked and paid less. Please do not say that the job was originally two and cancelled...At this point, I do not want the money that I am owed or care for a response.

Used flex to move items from home to storage in July 2026. Guys showed up worked hard but they did not use straps or moving blankets so your belonging just fly around back of long trailer. They broke and damage belongs worth money we filed a claim and they are only willing to pay$190 would not use