GoflexReviews of goflex.com

TL;DR - My friend and I had to carry most of the heavy items downstairs ourselves. We waited almost 40 minutes for the second mover. - Flex’s Claims Team said the driver assisted during the move. He did not help us with the heavy lifting. I consider their explanation dishonest. - Flex’s Claims Team denied my partial refund request, saying “the charges stand for services provided.” What a joke! - Flex felt like an arbitrage platform: a middleman arranging independent movers and drivers who arrived separately. The workers on my move were doing this part-time and were not professionally trained. That lack of coordination was unprofessional. I paid more than $600 for a two-mover service to move just four items. One mover helped with loading, but the second mover arrived after the truck was already loaded. While he was absent, a friend and I carried most of the heavy items downstairs ourselves, including a metal bed frame weighing over 100 pounds. The driver was there but did not help us with that heavy lifting. We waited almost 40 minutes for the second mover. The first mover, my friends, and I loaded all four heavy items into the truck. Austin was extremely hot that day, and we struggled and sweated heavily while doing so. At unloading, my friends, the second mover, and I did all the heavy unloading. The driver did not help with that heavy lifting either. Flex’s app records unloading from 3:37 to 4:15 p.m.—just 38 minutes. The second mover missed the loading and only helped with this part of the move. Flex describes a marketplace where independent drivers and movers claim jobs. On my move, the driver and two movers arrived at different times. It felt like I had paid a middleman to arrange separate workers rather than booked a crew that would arrive and load together. I raised this with Flex in writing and asked for a partial refund. Flex’s Claims Team denied my request. Her explanation was: “The driver assisted during the move, which provided active service while waiting for the second mover to arrive.” She also wrote that “the charges stand for services provided.” I was there. I know who did the heavy lifting. My friends and I were soaked with sweat in the Austin summer heat, doing heavy work I had paid movers to handle. It was infuriating to have our hard work dismissed with that explanation. I do not agree that my friends or I should have had to do that lifting. The work we did does not become service provided by Flex because the driver was present or helped in other ways. I should not have to pay Flex for my own labor or my friends’ labor. I feel ripped off. What a joke! Based on this experience, I would not hire Flex again.

I hired go flex because they had good reviews, but obviously whatever they put on their website was false. I booked a move three weeks in advance and paid a deposit. Packed up everything & took a PTO day. They had not shown up by the end of the agreed window when they did show up, it was just one guy, when I have been promised three people plus a driver the driver said he couldn't help because he had a bad back and they were still "sourcing more workers" this is three hours after the time they were supposed to be starting my move. It took me 45 minutes on the phone to get my money back and cancel the move. I absolutely ridiculous. Worst moving experience ever.

WARNING: Deceptive Practices, Breach of Contract, Abandoned Property, and Severe Damage Do NOT hire Flex Moving & Storage / Flex Storage Inc. / flexgo. I am a 61-year-old 100% disabled female Veteran living alone. Flex took my property, charged me the absolute maximum amount, and failed to deliver as promised. I was left stranded for 10 days without my medical supplies, food, drinking water, or clothes. I have lost 10 lbs and find it difficult to eat since they refused to deliver my property. I told them multiple times that I am disabled and was in desperate need of my medical equipment and supplies. I asked, multiple times, if they could use their pickup trucks to shuttle my property to my home as promised. They refused my requests. Here is what consumers across every location need to know: • Bait-and-Switch Pricing Under Duress: My original binding quote was $2,515–$2,725 with a 5% discount after I insisted on updating the articles list. On move day—knowing I had to be out of my apartment—Flex sent unprepared drivers who refused to pack. They canceled my move date and forced me under extreme duress to sign a revised estimate of $4,249–$4,582 (max $5,957) just to reschedule. • Day-Laborers & Incomplete Loading: Instead of professional movers, Flex broadcasted the job on an app and sent day-laborers who did not know each other, had no lead supervisor, and left hours early. They failed to pack or load all of my property, leaving items behind at my origin apartment. • Failure of Destination Delivery: I specifically confirmed prior to booking that Flex could handle the steep incline to my new mountain home using 4WD trucks and 14' trailers. Despite a signed Bill of Lading requiring delivery to my address, Flex refused to complete the route and abandoned my property at an off-site dirt lot to get their trailers back. I had to pay a third party out of pocket to finish the delivery. • Unauthorized Maximum Billing & Broken Refund Promises: Flex automatically charged $5,957 (the absolute cap) from my account despite incomplete work. Multiple representatives verbally promised a "full refund" on recorded calls, but customer service later backtracked to a mere 10% discount, hiding behind website terms. • Severe Heat & Food Damage: Flex parked the sealed trailer containing my perishable and pantry food (meats, cream, butter, 100+ canned goods, oils) at their Phoenix warehouse for 10 days in 100°F–113°F heat. The food spoiled, containers bloated and leaked, candles melted over boxes, and hygiene/medical supplies were ruined. • Violating Their Own "Anti-Scam" Guide: Flex's own marketing guide warns against low-ball estimates, day-laborers, broker behavior, and delayed deliveries—yet they committed every single one of these practices. Consumer Warning: Record every phone call with Flex, get everything in writing, and double-check all dates on your paperwork. All modified Bills of Lading, photos of the dirt lot drop-off, call transcripts, and third-party recovery receipts are currently being submitted to state consumer protection authorities and federal regulatory boards.

If I could give the service a zero I would. One of your other reviews had the same problem. They don’t tie things down when placing in the trailer. Additionally no blankets were used. The taped directly to the wood. Left shelves inside so they banged around when tipped sideways. My move started in Orlando and I was relocating to Annapolis. I paid for a full service move, they came with no boxes, tape, blankets nothing. The driver stated this happens all the time. Then one would think the driver would check. We waited 90 minutes for supplies which they didn’t bring enough. Then my friends came brought more supplies and packed the items. One of the persons on the Orlando team said we are not trained to pack we just come to load. They took no accountability for when the power box to my adjustable bed was not secured inside the bed. The driver told he taped inside. Well when we got to Maryland. Guess what no power box. I am handicapped and rely upon that bed to lift me up so I can get out of the bed. That night I had to spend another 900 dollars to buy a new one. The best part when I submitted the claim it takes 7-10 days. Then they come back with a ridiculous offer. They stood on the ground of their insurance policy that you signed electronically. No one covered insurance nothing. We didn’t need ten days for that offer. I would say do not use go flex!!!

This was my worst experience ever. I am 70 and live alone, I had to move and trusted the fake reviews. Besides not showing up until 12:00 when I was told 9 they did nothing but talk for the first hour or so. Then it became move a piece talk for half an hour. Weather called for late showers which should not have been a problem. They put my couch on the bed of the pickup truck. When we left the house I was in I arrived at my house 2 hours before them, it is a 1 hour drive. The couch arrived soaking wet, it was electric recline, the parts are missing. Then they call me to the trailer, one of my dressers was a pile of broken wood. The second dresser was destroyed when 1 of then said I bet you $10 you can't carry that in by yourself, he did then he slammed it on the floor destroying dresser and scratching floor in my brand new house. I had a very expensive dining room set that they scratches and scarred. In a closet where they put my safe they gouged a big hole in my new floor. There are scratches on other things that don't bother me as much. I filled the forms that Flex told me to use, many pictures and descriptions, the just offered me $10. I obviously need to now hire a lawyer just to make things right. Bottom line don't use Flex as the do no do any vetting of the people they send you, also have no ethics. 8/24 As a followup the true response I received was the $10 joke that they deposited in my account. I was also sent a link to forms I previously filled and sent. 9/3 Another update. I have been asked to repetitively upload the same pictures in an effort to frustrate me I guess. Still $10 and empty promises. Stay away from this abusive business, especially if you are a senior. 9/6 Another update after email promise of a resolution I got an estimate of weight and the $10 offer again. Accidents happen and this was not an accident, it was malicious. Never have they even addressed the fact that they spent more time talking than working. STAY AWAY! 9/28 I have received a phone call promising resolution with more empty promises of getting back to me. I will reiterate do not deal with this company, they will claim one thing (getting back to me) and completely ignore you. As I tried to do what the movers did not my health is also now compromised. I do not see how a company with these business practices stays solvent, I guess that is why they steal from us honest consumers.

Worked more than expected, made additional trips, and still got paid less than the original offer. When I disputed it, Flex spent nearly two weeks giving canned “internal escalation” responses with no transparent grievance process or real decision-maker. How can you have a contractor sign up for a job (5 hours for 166…22 per hour plus 1 transportation) to performing the job for 13 hours and getting paid 146…the contract was changed AFTER the job. The amount was under $100. The bigger issue was trust, transparency, and accountability. I would not recommend working through Flex Marketplace. *update now they want me to send yet another email regarding this to the same canned internal review. I've sent 30 at this point. This was a terrible decision going with this company. I actually don't want any additional follow up from you. The customer confirmed the details of the job being ONE trailer. I was overworked and paid less. Please do not say that the job was originally two and cancelled...At this point, I do not want the money that I am owed or care for a response.

The entire process was disorganized, having to call multiple times to get details and times straightened out. The initial movers were unprepared with moving materials but we packed the majority of items. Then while unpacking multiple items were destroyed, damaged, discolored, even rust on perfectly good items. Got feedback from customer service they are not responsible for any of the damages. So I’m guessing I’m not responsible to pay then! Pay the extra money for a reputable moving company and avoid the hassle.

BEWARE!! Scam like service. Moving labor only requires your credit card info and a $150 deposit They give you an estimate and will bill that amount regardless of how many workers arrive and work We had 2 of 3 guys show up on time and waited an hour for 3rd They spoke with their manager and after she assured me we would only be billed for 2 I agreed to have them start Don’t trust anyone you speak with. There are 3 separate groups and they can only communicate via messages with each other. Sales makes you think it’s a professional moving company. However the labor folks depend on an app for selecting jobs and there is not a team with a leader working for you but individuals who meet at your job. Customer support answers the phone but can only take your information and message it to the Labor manager or billing. Billing ONLY communicates via email AND if you reply to that email a different billing rep receives it I have sent many emails that have never been answered We had better service and accurate billing from Facebook and U-Haul moving help