Nicolette M.
MCO to Disney
I recently booked transportation from MCO to Disney and back to MCO. We were traveling with 7 adults and 2 children in rear facing car seats so we needed something large enough to accommodate. Sprinter van had plenty of space for all of us, our luggage, a wheelchair and double stroller! My biggest reason for booking private transportation was the availability of car seats upon request. I did not want to drag two huge car seats down just to get to/from the airport. Booking was easy and car seats were easily requested (for an extra fee) I received confirmation emails and a text to confirm the age of my children. I was very clear in requesting both car seats to be REAR facing. Although my son is almost 2.5 years old, we still rear face and will continue to until age 4 (we do not mess around when it comes to the safety of our children) When we got to the van, one car seat was forward facing and BOTH seats were installed incorrectly. So at 9:00PM (with two cranky children) I had to reinstall both car seats to ensure the safety of my children. When booking, we provided our flight information and told the drivers always watch the flight trackers to ensure they are there on time but this was not the case. Thankfully I texted the driver when we landed (we landed earlier than expected) he was not even in route to the airport yet. On our trip back to the airport the car seats were installed fine but the straps in one of the seats was all twisted (which is unsafe) so again I had to fix the car seat before placing my child into it. Drivers were friendly and vans were clean but the car seat thing was very big disappointment. Even though I had to fix the car seats which caused a delay in our travels, I would still book again to avoid having to travel with car seats.
Response from GofastpassApr 10, 2026
Thank you for taking the time to share your detailed feedback. We truly appreciate your kind comments about our friendly drivers, clean vans, and spacious Sprinter service. We sincerely apologize for the inconvenience regarding the car seat setup. Child safety is extremely important to us, and your comments have been shared with our operations team to reinforce proper installation procedures and ensure specific requests, such as rear-facing seats, are followed exactly. We also appreciate your understanding regarding the early flight arrival and are glad we were still able to complete the service smoothly. Your feedback helps us improve, and we would be honored to serve your family again with an even better experience next time.




