Unhappy
Monthly maintenance plan which is a sales pitch for things that are unneeded and expensive
I signed up for theirv$19.95 per month plan for ac/plumbing. As part of the plan they are supposed to provide preventive ac/plumbing maintenance. It takes 5 months out to schedule a plumbing/water heater flush. When they have done hvac check, they try to upcharge everything including what you don't need. They tried to charge $300 for one pound of refrigerant. I was told when I signed up that I could cancel at any time, however, when I called to stopvthe service I was told there was a $120 charge to cancel. The phone numbers provided go to a call center and you cannot talk to a supervisor at all. I tried 3 different numbers that all went to a call center person that was unfriendly and not a customer advocate.