Goedeker'sReviews of goedekers.com

Placed order for patio umbrella, shipping date was 9/10. I Canceled the order on 7/29 and was told my $ would be refunded because I needed earlier. After cancelling, I Got an email umbrella was shipped would arrive in 3-5 days and arrived that same day. I had reordered through a different site after being told Goedeker order was canceled. Costumer service was terrible and they told me I would be charged $60 to return. Requested a return call twice from a manager and still haven’t heard from them. Also , I was charged on 7/15 for the umbrella. Very frustrating.

I ordered Whirlpool kitchen appliances Dec 29th after confirming all items were in stock via a phone call to a live agent. After the first of the year I get an email that the range was back ordered and will ship January 29th. January 29 range received at warehouse but will not ship until the next Wednesday since that is the only day Goedekers ships. So it did not ship January 29th as promised. I obtain the tracking number this morning hoping my appliances will arrive this week......Progistics (Goedeker's shipper) tells me they have to receive it at their warehouse anticipated February 14th to then be shipped out to me..... This was a simple order and here we are more than six (6) weeks since my order and no sign of appliances and only stories about shipping issues. My project is now delayed. I asked Goedekers (early January) based upon the Jan 29th promised date when I should receive my package and they told me no more than 7 days from that date. I trusted them. The above are all facts and not opinions or recommendations about this company. Yes, they take my calls, but have misrepresented the facts to me on several occasions. I am hoping to receive my order in February.... of 2019. I will update when I get it but at this point, based upon the above, would you want to do business with Goedekers?

My experience with Goedeker's has been horrible and painful. I bought a three piece sofa set for the amount $3,300.00. The delivery of which took more than 2 months and still not completed yet -- 1st time they delivered broken sofa and would not return instead they wanted to charge restocking cost of 20%. They use quite ill-behaved trucking company. It becomes customer's responsibility to call this trucking company and stay at their mercy as when they will deliver. I paid Goedeker's white-glove service fees, but these guys just move in the furniture inside my home and did not put it together -- left for me to assemble. Dumped all the packing materials on my driveway -- I had to pay junk pick-up these garbage. When I called customer service, they are they were the most rude people to deal with. I will urge you all consumers, please think twice before you make any purchase with these guys -- they take full payment up-front to trap you. Be careful of these fraudsters. Saroj Das with bad experience!