Goedeker'sReviews of goedekers.com

AVOID AT ALL COST - Cooktop arrived damage. I contacted customer service immediately. They required me to open the damaged packaging and send photos of the damaged cooktop which I did. No response. Several months passed. Each time I called customer service to arrange a return I waited on hold over an hour. Representatives made promises to get back with me but nothing happened. Eventually I filed a dispute with American Express who investigated and found in my favor issuing a full refund. Only then did Goedeker's arrange the return pickup. Without help from Amex I'd be out $1,400 and stuck with a damaged unusable cooktop.

Received my Bosch dishwasher in good condition but missing the power cord. Owners manual says it comes with the power cord. I contacted customer service and they said buy it yourself at a local hardware store. No refund or anything. Worst customer service I have ever had.

This is insane: I’ve been waiting for my order for 4 months and trying to find out its statues for 3.5 months. The customer service is a joke: no response to e-mails for weeks and the hotline is at least a 30 minutes wait with them blaming Covid for everything. The sales person who I put the order in has since left, but the nightmare for me continues. This experience was a mere disaster!!! Avoid at all costs.

I haven't received my appliances. It has been 6 weeks and no sign that they're on the way. I'm told something different every time I call customer service and now I don't believe anything they're telling me. I tried to cancel one of the backordered items and then they couldn't cancel because it had supposedly shipped - I've yet to see the tracking show that it has been picked up though. I would never order from them again or recommend to anyone. I'm incredibly frustrated.

Do NOT Buy from this Scam Company. Horrible Customer Service. Spend a little more to buy somewhere else. They will hold your money and not send out item. We canceled, they confirmed but they still sent the item and told us they will charge us shipping if we try to return. Zero stars. BUYER BEWARE.

The sales people tell a good story then nothing. No product. No return calls. No return emails. Absolutely no customer service. 6 weeks now for an in stock product. Have made 4 calls to them and had one reply which was from someone sitting in their kitchen with dogs barking in the background. Said they would get to the bottom of the issue and call me back within 48 hours. That was a week ago. No call. As much as I hated to I notified BBB, consumer protection, and filed a credit card dispute. Also their trucking company, AM Home Delivery, has canceled three times which tells me the item does not exist or is lost or damaged. Stay away from both of these outfits. I’m taking this as far as necessary to get satisfaction. It’s all principal now!

DISGUSTING COMPANY UNPROFESSIONAL TOOK MONEY OUT OF MY ACCOUNT NO SHIPPING LABEL SENT NO PRODUCT ON HOLD FOR AN HOUR TOOK MY MONEY THEN SAID NO ORDER

This is the most irresponsible company I've ever had! I ordered my dishwasher in May and it said expecting it in a week. It took about a month arrived without providing the services I ordered (installation and taking away old dishwasher). The delivery guy suggested me to reject the order and Goedeker would let another company with those services to deliver it. I called several times and nobody answered the phone no matter how long you waited on line. First email they replied with autoreply saying they will respond within 48 hours then never back to you. every one-two weeks emailed again and again I even didn't get auto-reply. What should I do?