Sue M.
Worthless (or nearly so) Gift Incentives
gocrv.com handles so-called travel gift certificates given as incentives to entice you to visit a timeshare, or to buy into, or move an account, with one travel/vacation company to another. They seem to be written in order to make it as difficult as possible to use them. Customer service personal are friendly but given no useful information to help. The current 'gift' requires me to register it. A choice of 3 packages with different 'reservation fees' are available. Very little info is given when clicking on the 'Learn More' button. The least expensive one shows very few destinations with 'other' as a choice. Customer service can provide no enlightenment as to what is available. Only 'reservations' can. But reservations is not reachable until you jump through hoops and pick your package and pay, then choose preferred dates and alternate dates (at least 30 days later) FOR THE SAME LOCATION. No thought given to the probability that you might not have a reason to visit the same place month(s) apart. Again, so-called Customer Service can only tell you how to proceed to the next step -I.E. choose dates and locations that may not be at all useful with no information. Customer service at the company providing the certificate has no real information about them, only some feedback from previous recipients. They do not even know how they work-I.E.- steps to be taken. The set up with gocrv is horrible and they should be able to provide some useful guidelines for choices and customer service with a little helpful information as opposed to -go jump through the hoops- and hope for the best. I don't know whom is responsible for writing these but issuing companies should familiarize themselves these when offering them and have sales people familiar with the limitations.