GoChumboGoChumbo is the destination for home, outdoor, beauty goods that can deliver the needs of the whole family with a huge range of goods coming from most trusted brands to startup unicorn brands.
GoChumbo (gochumbo.com) has 140 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Maritza T.
Bad bad bad im still waiting for my order !!! I have already sent you several emails and have had no response.
Response from GoChumboMay 30, 2022
We're sorry to hear that Maritza but our agents usually respond between 1-2 business days. In case our emails did not went through or went to your spam folder instead, you can leave your order number with us and we will have our support team to look into it and reach out to you as soon as possible.
Martha B.
I place a order back on 4/24/22 still haven't receive anything You can reach me at (323) 445-0617 Martha Bustamante
Response from GoChumboMay 30, 2022
Martha, we're sorry to hear about your issue. We will forward your information to our support team to reach out to you as soon as possible.
Shannon J.
Horrible scam of a company. They are a fake Chinese company selling knock offs and using stolen content for their ads. I fell for their ads that I kept seeing on TikTok for the Filifit Sculpting Bra. Shortly after ordering I came across content creators online who had their content stolen by this company and used in their ads without their permission and the products in the videos were not the Filifit Sculpting Bra according to the original videos’ creators. I contacted the company to cancel my order and a few days later got a super generic email saying “We looked up your order and we will have it out to you soon!” I emailed back to clarify that I did not want the items and that I wanted to cancel and about a week later I received another very generic email saying “Good news, your order has shipped! Here is the tracking info.” The tracking info shows absolutely nothing and the tracking website itself seems to be sketchy and possibly not legit. It’s been over a month and still nothing has arrived. Thank god I used PayPal so I was at least able to open a case with them and get my money back. I also don’t know if this is related but I started receiving more spam emails and text messages after I made this order and even have had a few spam calls that left voicemails in Chinese. I’m almost positive this is not a coincidence and that this “company” sold my information. DO NOT BUY FROM THIS SITE.
Response from GoChumboMay 30, 2022
Sorry about that but seems like you may have missed our latest update on shipping, where you can track all your orders accordingly. Please visit https://www.gochumbo.com/account/order-lookup and enter your order information and you'll still be able to see your order history and tracking information accordingly. It is also our duty to provide the tracking information to PayPal when a dispute is raised.
Selina F.
I ordered on 2nd May 2022, I have not received my order and any shipping update, I have emailed customer services 3 times now and never had any response, I strongly suspect the good reviews are fake too
Response from GoChumboMay 30, 2022
Hi Selina, we’re sorry to hear about your experience. It seems like you placed a huge order based on the amount and our team will definitely be able to assist. Please email [email protected] with your order details so we can assist better. We’ll be on a lookout for your email.
Lalah
Placed an order OVER a month ago for a SINGLE ITEM. Never received any email confirmation, order confirmation or anything from the company. Reached out several times and no response. Finally, after I filed a dispute with PayPal, I received a generic automated email stating that my order would "be shipping soon." Even though I paid for priority EXPRESS shipping. This was just at 2 and a half weeks past my initial order. I no longer needed the product since the event I wanted it for (why I paid for EXPRESS shipping) had come and gone. GoChumbo sent a tracking number to PayPal (but unsurprisingly NOT to me) after I opened a dispute with my order. I looked up the tracking number and it is not associated with ANY shipping company at all and leads to nothing. I believe the tracking number was fake and just used to placate PayPal. I used my order number to look up my order in their "track order status" system (gochumbo.aftership.com) and of course it still says: "order pending". So this proves THEY LIED to Paypal when they said my order shipped. Reached out several times via email to try and initiate the refund process with no response. It's been OVER a month now. This company is a scam and is fake. ***READ THE OTHER REVIEWS.*** THIS COMPANY LIKES TO SEND AN AUTOMATED GENERIC RESPONSE TO BAD REVIEWS PROVING THEY DO NOT CARE ABOUT THEIR CUSTOMERS. They will say "you placed a large order, please reach out to us" even though many people say they've only ordered one thing. Also, the 5 star reviews, if you read through them, have a obvious pattern (time, number of reviews (usually 3 at a time) are are falsified by the company in order to balance out the hundreds of honest, bad reviews that they receive. PLEASE DO NOT FALL FOR THIS. DO YOURSELF A FAVOR AND DO NOT BUY FROM THIS COMPANY.
Response from GoChumboMay 30, 2022
Sorry about that but seems like you may have missed our latest update on shipping, where you can track all your orders accordingly. Please visit https://www.gochumbo.com/account/order-lookup and enter your order information and you'll still be able to see your order history and tracking information accordingly. It is also our duty to provide the tracking information to PayPal when a dispute is raised.
Jessica
I never received my order I tried to email them multiple times and got no response
Response from GoChumboMay 30, 2022
Hi, we’re sorry to hear about your experience. It seems like you placed a huge order based on the amount and our team will definitely be able to assist. Please email [email protected] with your order details so we can assist better. We’ll be on a lookout for your email.
Jim B.
Ordered a couple of pair of leggings for my wife almost a month ago. A couple of weeks go by and nothing. I reach out to them to try and get some information and finally do so a few days later after I threatened to contact my cc provider to cancel the order. They provide a shipping tracking number that looks completely bogus. Still no results. Do not buy nothing from this company. Not a reputable company.
Response from GoChumboMay 30, 2022
Hi, we’re sorry to hear about your experience. It seems like you placed a huge order based on the amount and our team will definitely be able to assist. Please email [email protected] with your order details so we can assist better. We’ll be on a lookout for your email.
Reneeburm
I placed my order for one romper on 5/1 and I have not received anything yet. When I try to track the order with the order number that they gave me it shows up with nothing.
Response from GoChumboMay 30, 2022
Hi, we’re sorry to hear about your experience. It seems like you placed a huge order based on the amount and our team will definitely be able to assist. Please email [email protected] with your order details so we can assist better. We’ll be on a lookout for your email.
