GoChumboGoChumbo is the destination for home, outdoor, beauty goods that can deliver the needs of the whole family with a huge range of goods coming from most trusted brands to startup unicorn brands.
GoChumbo (gochumbo.com) has 140 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Shavaughn R.
I ordered 2 Bras received only 1. 6 weeks after my order. And the bra doesn't fit....this is ridiculous!! Never ever again!! I will tell everyone I know to avoid this SCAM!!
Response from GoChumboJun 6, 2022
Hi Shavaughn, we’re sorry to hear about your experience. Our team will definitely be able to assist. Please email [email protected] with your order details so we can assist better. We’ll be on a lookout for your email.
KA A.
I ordered my "bras" on 5/4/22 - so far I have not received them.
Response from GoChumboJun 6, 2022
Hi KA Aguilar, we’re sorry to hear about your experience. Our team will definitely be able to assist. Please email [email protected] with your order details so we can assist better. We’ll be on a lookout for your email.
Cherise B.
I placed an order a month ago, still haven't received my item, no shipping notification...nothing. I have emailed the support email they say to use and I get no response. What kind of company does this to their customers???
Response from GoChumboJun 6, 2022
Hi Cherise, we’re sorry to hear about your experience. Our team will definitely be able to assist. Please email [email protected] with your order details so we can assist better. We’ll be on a lookout for your email.
Katie
Good luck getting your products. I have emailed, wrote on tiktok and no reply, asking for a refund. It has been a month and I have no update on the 2 bras I bought, which I bought for vacation that I leave in two days for. The products were supposed to be here by May 24th, but they haven't even shipped, nothing. They say email their support team, but you won't hear back, I have sent 3 emails. Edit: Going on 7 weeks and still no products, tracking info or response. I have sent 4 emails, none of which have been responded to. I am not sure how they can respond on here, but refuse to respond to an email. I am guessing they are waiting to ship the items( however long that may take) so they don't have to give me a refund. The fine print says they will not give money back after the items ships, and there is no phone number to be able to contact them either.
Response from GoChumboJun 6, 2022
Hi Katie, we’re sorry to hear about your experience. Our team will definitely be able to assist. Please email [email protected] with your order details so we can assist better. We’ll be on a lookout for your email.
Lisa C.
The sizing is waaaaaay off. I didn't realize this was not a company in the US. It took forever to get here. I was OK with that but I can't even get "my size" around me. I've emailed twice inquiring how to return them (i bought 2) & get a refund. Nobody has gotten back to me yet. I will dispute the charge if need be. Email from company: Dear customer, Sincerely sorry for the inconvenience. For this issue, we have two suggestions: 1)Return the item. Then after we receive and accept the brand new returned and non-used item, we will refund you USD35（What I have to remind is that the refund is the payment after deducting the shipping cost of the goods mailed by the store） However, for returns, the customer must bear the shipping cost. 2)To keep the item, we suggest refunding you USD $5 as compensation, is that OK? After a refund, you do not need to return and could give your family or friends. Your understanding would be highly appreciated. Good luck and have a nice day Best regards GoChumbo Support Agent" These guys suck a business. I'm goin to dispute my cc charge.
Response from GoChumboJun 2, 2022
Hi Lisa, we’re sorry to hear about your experience. Our team will definitely be able to assist. Please email [email protected] with your order details so we can assist better. We’ll be on a lookout for your email.
Trina W.
I ordered from this company on May 2 ,2022. I haven’t received a Confirmation email. I haven’t received a tracking email . I have emailed them on many occasions . Now it may 31, I just want my money back now
Response from GoChumboJun 1, 2022
Hi Trina, we’re sorry to hear about your experience. Our team will definitely be able to assist. Please email [email protected] with your order details so we can assist better. We’ll be on a lookout for your email.
Angel W.
I ordered back in April, got charged, never got anything! Thrives!😡🤬
Response from GoChumboMay 30, 2022
Sorry to hear that but most orders have been shipped out accordingly, unless the product you ordered is out of stock or we're experiencing issues with the item during order picking process. Please email our support team at [email protected] to allow our team to assist you better.
Alex B.
Just a fake company with FAKE positive reviews. If anyone places an order trust me you will NOT receive it. I purchased my wife 2 pair of leggings on May 4th, paid for them with credit card and never received the merchandise, no reply, no shipping info, etc. You cannot contact anyone, and emails are useless. No customer service to contact at all.
Response from GoChumboMay 30, 2022
Sorry to hear that but reviews are left genuinely by buyers. Please ensure you're purchasing from our store as we've recently received reports on stores imitating us and our content (you can read more about this through our brand infringement page). Most April orders would've been shipped out unless we're experiencing issue during our order picking process with the product you ordered. Please kindly contact our support team at [email protected] to allow our team to assist you better - our agents will respond between 1-2 business days.
