GoCampReviews of gocamp.com

Day 1- The van I rented “Rex” had a propane leak. Spent the next 24 hours Consulting w the van’s owner who reminded me about the roadside assistance I had paid for. Which- unfortunately did not apply in this instance because The van was movable. Lesson learned. Waste of money. Luckily, the owner had another van in his driveway “Charlie “ that he was willing to swap out for the van I rented. He drove two hours to meet me on the highway for the exchange. All Gocamp representatives were responsive and polite. The inconvenience was unfortunate, but problem was resolved. I preferred the second van. Older but much better kitchen and bedroom layout. And systems that worked. Owner was great w information about convenient dump stations and groceries stores for stocking up. His vans were very well stocked w supplies.

We loved renting through GoCamp, and mostly had a seamless experience. The website, while really clean-looking, makes it a little hard to find certain things you've been sent before, like trips you've booked. Also, the van owner and I were waiting for my link to do the renters part of the walk-through before we left, but it came several hours later. For that reason, and because we were already on the road, I opted out of uploading pictures to document the beginning state of the vehicle. No big deal, but could probably be improved upon. Regardless, still a very wonderful experience and I'm happy that something like this exists. Have already recommended GoCamp to others.

The website is outdated, and some of the most important information, including insurance and special discounts, is either hidden or out of date. The description of the rental process did not match our experience. The touted van guide was empty. The background check site and process was poorly done. Our experience improved dramatically once we were in touch with the van owner. Our van trip was terrific.

Our experience was good and when we needed to reach out to them they were very helpful.

Overall easy to book. The only complaint I had is that I had to book the van rental twice. The original request was canceled due to the Van not available, but when I reached out to the Van owner it was available so I had to rebook. I knew it was available because we arranged with Noovo to ensure the dates were available. The communication between GoCamp and Novoo should be improved to avoid this hassle. We loved the van.

The customer service was excellent! Several listings/van owners cancelled and it was frustrating. Not sure if listings were inaccurate or the van owners changed their mind. The GoCamp team worked with other van owners to find me an alternative and get me going. I really appreciated it!

Excellent communication from owner, van was better than expected, great advice on where to go from Marcus.

3 stars as there are improvements needed. The rental went well but the website needs some serious work. Very difficult to see rental information (have to go through messages which is odd). The paperwork sign off was not always intuitive and when handing back the van there was no way to confirm checkin and no visibility (that I can find) of the final billing. Really needs a phone app and more functionality on the website. Hate to say this but if a van was available on Outdoorsey I would prefer to use that interface than Gocamp.