GoCampReviews of gocamp.com

Hidden fee and unclear information

There was very little communication from the owner of the van, which would’ve made things a bit smoother.

There are too many steps in the process. Simplify things.

Sent my reservation to host in Seattle, WA by mistake. Should have been sent to host in CA. Deceptive pricing. Non-transparent website hides service fees until during purchase process (other rental platforms show total price up front). "180/night" jumps to $235/night" when select any date, and then totals $360/night with add on fees.

Day 1- The van I rented “Rex” had a propane leak. Spent the next 24 hours Consulting w the van’s owner who reminded me about the roadside assistance I had paid for. Which- unfortunately did not apply in this instance because The van was movable. Lesson learned. Waste of money. Luckily, the owner had another van in his driveway “Charlie “ that he was willing to swap out for the van I rented. He drove two hours to meet me on the highway for the exchange. All Gocamp representatives were responsive and polite. The inconvenience was unfortunate, but problem was resolved. I preferred the second van. Older but much better kitchen and bedroom layout. And systems that worked. Owner was great w information about convenient dump stations and groceries stores for stocking up. His vans were very well stocked w supplies.

The website is outdated, and some of the most important information, including insurance and special discounts, is either hidden or out of date. The description of the rental process did not match our experience. The touted van guide was empty. The background check site and process was poorly done. Our experience improved dramatically once we were in touch with the van owner. Our van trip was terrific.

3 stars as there are improvements needed. The rental went well but the website needs some serious work. Very difficult to see rental information (have to go through messages which is odd). The paperwork sign off was not always intuitive and when handing back the van there was no way to confirm checkin and no visibility (that I can find) of the final billing. Really needs a phone app and more functionality on the website. Hate to say this but if a van was available on Outdoorsey I would prefer to use that interface than Gocamp.

The website is not very user friendly. I appreciated the personable approach to customer service, however I was unable to reach the desired outcome for my trip because of the time delay between having to communicate with the van owner and the customer service representative on an issue that could have easily been handled by myself with a better webpage. Everyone I dealt with was friendly and professional and I have no complaints about my experience other than my inability to navigate the website easily for something a simple as adjusting my trip dates. I love having GoCamp as an accessible option for travel and appreciate its presence! Unfortunately there were issues with the camper van I rented resulting in me being unable to use the refrigerator or ventilation fan and I had to buy an ice chest. Accountability to quality check beyond current expectations could be considered to prevent this happening to others.