GoCampReviews of gocamp.com

The van we rented was okay, however there were a few surprises as it needs more detail in the description. The bed is VERY small. The process of finding a van was frustrating as there were four that we chose first that ended up being rented already but showed as available (they were rented on other sites and the technology doesn’t keep their availability in real time).

Our family loved using Go Camp! It was a great way for us to go see a new part of the country. The whole process was really easy and so much fun!!

Steve was an awesome host, when we arrived he provided us with hot dogs and Gatorade! The Winnebago was the perfect adventure van, and we had such a wonderful time. Thank you Steve, we will be back again!

The website is not very user friendly. I appreciated the personable approach to customer service, however I was unable to reach the desired outcome for my trip because of the time delay between having to communicate with the van owner and the customer service representative on an issue that could have easily been handled by myself with a better webpage. Everyone I dealt with was friendly and professional and I have no complaints about my experience other than my inability to navigate the website easily for something a simple as adjusting my trip dates. I love having GoCamp as an accessible option for travel and appreciate its presence! Unfortunately there were issues with the camper van I rented resulting in me being unable to use the refrigerator or ventilation fan and I had to buy an ice chest. Accountability to quality check beyond current expectations could be considered to prevent this happening to others.

Booking through GoCamp was the best experience. The hosts of our camper van were incredible and it couldn’t have gone more smooth. This was by far our favorite trip. We will book through GoCamp time and time again.

GoCamp is a great way to find and schedule the perfect van trip. They made the process easy and kept us informed and up to date through the whole process.

Great communication and coordination between Outdoorsy, Go Camp, and the owner of Miles (the camper van we rented). Lead to a great experience before, during, and after!

GoCamp has a great group of people working to make our rental go smoothly. Unfortunately their technology made this rental very difficult, time consuming and frustrating. Driver Verification - they have a link to get your driver's license verified. This works by uploading your driver's license image and then doing a VR scan of your face. The website would not allow file uploads regardless of the browser used. They then sent us to another website service they use. We had two drivers and both had a successful verification per the 3rd party. BUT, GoCamp only received one successful notice. On our rental page the person who GoCamp said was verified was shown "not verified" and the person who we were told was not veritified showed "Verified" on our rental page. It took multiple emails and new link and many days to get this corrected - it never showed up correctly on our rental page. We also received confirmation of renting this vehicle from another company with a completely different charge rate and charge schedule for our credit card. GoCamp didn't know what this was and we think it was the owner of the van's company that was doing it, but regardless I caused several back and forth message with customer service to make sure our van was in fact rented only once and we weren't charged an extra $1,500. This alternate rental page also said we had "waived" insurance. We had not. So it left a big deal of uncertainty about whether we were or were not insured. We were assured we were and thankfully we didn't have to test that out during our trip. It has been over a week and a half since our rental ended but have yet to receive an email that our $1,000 deposit has been (or will be) refunded. We will check - but as there was no damage and we returned it very clean (per the owner) I would have expected a "you're deposit will be returned" email already.