Maya USA INC. - GOBEKUSAReviews of gobekusa.com

Response from Maya USA INC. - GOBEKUSAJan 10, 2025

Dear Marisa Bouchard, Thank you for your feedback, and we deeply regret the delay you experienced with your order. While we’re glad to hear your product has now arrived, we completely understand how frustrating the extended wait must have been. The delay occurred due to unforeseen issues with our vendor releasing the product, followed by extended transit times. We are actively working with our partners to prevent such delays in the future and to ensure a smoother and faster process for our customers. Your satisfaction is our priority, and we truly appreciate your patience and understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Response from Maya USA INC. - GOBEKUSADec 24, 2024

Hello Jimmi Wizgird Thank you for sharing your feedback. We understand how important timely deliveries are and sincerely apologize for the delay in getting your order to you. According to our records, your product was delivered shortly after this review was posted. We truly hope it has since met your expectations. If there’s anything more we can assist with or if you have further concerns, please don’t hesitate to reach out to our customer service team. We value your trust and appreciate your patience as we work to improve our service.

Response from Maya USA INC. - GOBEKUSADec 9, 2024

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by this issue. The incorrect pricing on our website was a system error, and we deeply regret any frustration this may have caused. We understand how disappointing this situation must be and are currently reviewing our processes to prevent such errors in the future. To make things right, we would like to offer you a discount for your next order as an apology for the inconvenience. Please do not hesitate to reach out to our customer service team if you have any further questions or if we can assist you in any other way. Thank you for your understanding and for giving us the opportunity to address this matter. Kind Regards, Edo Light SENIOR BUSINESS ANALYST

Response from Maya USA INC. - GOBEKUSAAug 7, 2024

Hello John, this is Emma from the GobekUSA. We would like to indicate that we are sorry for this experience. Shopify’s fraud analysis helps us identify orders that could be fraudulent. We review high-risk orders to avoid potential chargebacks. However, we did not get any warning from Shopify and the risk of this order being fraud was low. When we receive the order, if we did not get any warning we need to fulfill the order requirements. So we shipped the order once it was ready. However, since both of us are aggrieved by this issue, you can open a chargeback to your bank. After that, you can receive your money back. Hope this helps you.