GOAL Property ServicesReviews of goalproperties.com

DO NOT RENT if you give them 5 stars your lying. NOTHING is worse then this company. Things stay broken and if you try to get them to fix it it’ll take WEEKS, or they’ll try to say you’re responsible for it. They give you run around answers. They took almost a month to fix a busted pipe and patch the hole in the wall which still looks HORRIBLE. We tried to buy a house before our lease was up because we did not want to stay another year with these people. unfortunately we didn’t get pre qualified fast enough before our day to let them know. they ask for 45 days in advance instead of 30. they raised our rent $100 on a house that’s NOT WORTH IT. they do not accommodate. i let them know 55 days before my lease was going to be up that we were trying to buy a house, i asked if there was a option for a 6 month lease , or a month to month option. because i wanted to be sure my child had a place to stay while we were in process of buying a home. No 6 months and they were trying to charge $300 MORE a month to do a month to month. so now we have no choice but to be here another year. because we can’t afford a down payment else where they ask for a ridiculous deposit !! They have old appliances, that they won’t upgrade or fix even though they’re raising your rent. a 40+ year old house for $1,400 a month ?! no upgrades and no fixing anything ?? And give no opportunity to buy your own home. ridiculous.

HEADS UP! HOPE YOU ARE READING THIS BEFORE YOU APPLY OR RENT FROM GOAL PROPERTIES,LLC IN JACKSONVILLE FL. SAD TO SAY WE CURRENTLY RENT THROUGH GOAL PROPERTY MANAGEMENT, LLC. !!! 1. The "Walk Thru" never happened. I had checked prior to moving in: faucets worked, water pressure good, toilets flushed, HVAC seemed to work, lights worked(mostly). There are so many things that you do not realize about a house until you actually live in it and make use of the plumbing and electrical systems. Or, until it rains... BUT the prior tenants do know! The previous tenants showed up at our door to pick up mail. I invited them in (amidst all the boxes) they had many questions...and by asking them why they asked I learned: there had been flooding & mold problems, the plumbing had problems, etc. Well, of course, we were already moved in and I just hoped that these issues had been resolved - but, soon realized the flooding was still occurring (this was not roof leaking flooding it was ground water rising up over the structural slab that came 4' into a 30' x 15' room 2" deep. When I reported this to maintenance we were advised that the homeowner chose not to "take any action" regarding this issue and then I spoke with the Property Manager cw who advised me "well, you do live in Florida so this is expected" meaning the flooding. REALLY!?! There's much more, but I've exhausted my quota of negative energy for 24 hours.

Stay away from this company. Visited a property managed by GP, that was listed as available. Applied immediately after the visit and confirmed 2 days later (as it was on a holiday weekend) that it was still available with no applications pending. Was sent an email requesting supplemental documentation, incl copies of DL and Soc sec card, and sent back immediately. Was advised all docs were confirmed as received and that I should hear something with next day. After not hearing anything, reached out again and was told to email for an update. After sending an email, received a generic response stating all applications processed in order of receipt. Not even 2 hrs later, received another “form” email stating property no linger available, and they would move my application to other properties. Not disputing that properties are going fast, but it’s misleading to ask someone to apply if not available. However, only a few days, the same property appeared again as available Do NOT. Trust these ppl. They are just collecting fees and personal information with no intent to lease. I should have read the reviews of others upfront to know this was not a company to do business with

THIS COMPANY IS HORRIBLE! Everything in any of the houses they own will break. They use cheap products. I turned on my shower(in the master bedroom) and no water came out. I could hear the water on the other side (in the kitchen area) of the wall spewing out. I ran to the kitchen and water was spewing everywhere. This was actually at 4:50am. The kitchen flooded even causing the water to run over into the living room. I was able to get the water turned off. I called the maintenance department to put a request in for the pipe to be fixed and the carpet to be wet vacuum. As I’m typing this it is now 4:50pm. They sent me a message stating someone will come between 1-5pm. Not only didn’t anyone show up no one even called. I called back to maintenance to ask them when was someone coming. The guy who answered the phone was rude and he tells me they are still trying to find someone to fix the problem. I told the rude guy “I have 3 kids and you mean to tell me my kids won’t be able to bathe, brush their teeth or really do anything” he replies “no”. At this point I’m tired of this company. They don’t honor their word or try to make sure they get the problem taking care of. Once they fix the problem they are going to try to charge me for it and at this point I feel I need to obtained an attorney to help me. DO NOT I REPEAT DO NOT RENT FROM THEM. They get these houses and mask them with cheap products. They try to charge you for everything they fix. I’ve never dealt with a company that do the things they do. Save your money and your time. It’s not worth the hassle or the headache. If I could give them 0 stars I would. Now I will be reporting them to the BBB and obtaining a attorney for help. Their bad out ways the good in every way!

I would give them ZERO stars if that were an option. I don't even live with them and find them terrible. I live next door to a property managed by Goal Properties and their contracted crew stepped over to my property line and destroyed my flower beds. Now they won't take responsibility for their actions. Don't rent from them, they won't take care of you!

I'm disappointed with their application process. I applied for a few homes in the Ellenwood area, one with them. This is not an upscale area so the median credit ranges are in 550+ level. The house has been empty since July and they keep dropping the rental rate. It will stay empty because they are being unrealistic about who they want to put in the house. GOAL looks at your credit report from a third party ONLY, and gives you an instant denial without even looking at your current situation. Some of the items on my credit report haven't been updated in years and they used that to compare my current income/salary! That's ridiculous! A waste of application fees, so do not apply if your credit score is lower than 600. Ignore that chart on their website that says you could pay a higher deposit if you have a 500 credit score. That appears to be just to get application fees. I was approved for the other homes easily and will take one of them, as they looked at my current salary and recent rental history as a whole when applying. I feel I still need to warn others about this company.

My ac went out, of course on a holiday weekend on 09/03/2021 after 5 pm and we had to wait until 09/07/2021 they couldn’t come until the 09/08/2021and of course Goal couldn’t get a hold of anyone in maintenance. It was a lot of back and fourth. And Goal was having a hard time communicating back with us and also the maintenance people .so they are horrible at communicating.Now we have been without A/C for 3 weeks. So now my whole family is suffering in the humidity and heat all this time and yes they give us floor a/c unit but it only freshens the kitchen. and I can’t speak with anyone at goal. No one cares we don’t have ac it’s 95 degrees outside.it’s now getting cooler outside. This is completely unacceptable. Because we just got this company we use to have national real estate but recently change to Goal. And now I know why they have 2 stars

I moved out and provided a forwarding address so they did not send me a final bill with my security deposit. Come to find out they immediately sent it to collections. I paid my rent on time the ENTIRE time I was there. Left the property in better condition than I received it.