Go Ahead ToursReviews of goaheadtours.com

my trip was fantastic. However, due to wildfires in Canada an excursion was cancelled. Refund was to be in 3 to 5 weeks. After two months I was informed I would be refunded $210 in 3 to 5 business days. Three weeks passed no refund. I contacted go ahead tours AGAIN and was informed that the finance people are overwhelmed at this time due to end of busy travel season and end / start of fiscal year. Three months have passed and NO REFUND received. This was my second trip with Goahead and I doubt there will be a third.

Poor customer service. I paid for my tour as a single with a single room. They said they can not find a single room for me. I booked the tour with my family . They said I booked late but no one told me about that this . My family was booked without me. Unbelievable company

Went to Quito, Galapagos Islands and several other cities in Ecuador. Our tour director and naturalist were wonderful. The issue was our first hotel. Very tiny rooms for the price of a pre tour stay at $240.00. And our cabin on the Galapagos Legend was not what we asked for many months in advance. They put us in the front of the boat instead of numbers of suites we requested in middle. The boat rocked all night and my wife felt sea sick. I had to prop up a pillow to stay in my bed. To make matters worse, the anchor in the front of the ship dropped several times in the middle of the night, causing us to wake up. The company know of our request of rooms and failed to do anything about it. They told us we should have requested that we be moved after we got on cruise ship but the ship was full, and the ship, and Go Ahead had our requests way in advance. They offered us zero compensation for the lousy accommodations after we talked with someone from Go Ahead Tours. Never again and we will tell all our friends and family not to use this company.

I have always recommended Go AHead as we always felt secure with them until this trip. Purchased travel insurance through Go Ahead Tours, they use Seven Corners. Flights were cancelled in Amsterdam and had to stay overnight, no help from Go Ahead Tours on finding hotel or things to do. Filed claim in June of 2022 with Seven Corners and still haven't talked to anybody just keep getting emails that they are backed up and working claims in order they are received. I guess they have older claims than June of 2022 (almost 9 months) about to file a claim with the insurance commission on them if I can find out what state to file it in. Have travel 5 times and always bought travel insurance but never had to file a claim, the one time I file we get the run-a-round!!