Go Ahead ToursReviews of goaheadtours.com

Hey just wanted to let all of you know that my family and I recently returned from the Machu Pichu trip. We had booked the second day return excursion to Machu Pichu. I confirmed this excursion multiple times with EF. Then 2 days before the excursion we learned that 2 members of our group didn’t have tickets to go to Machu Pichu. EF was no help. Our tour guide was somehow able to get us tickets. But right now I am very irritated with them because they refuse to take any responsibility and just blame the Peruvian government. They have offered us a $125 travel credit that expires in a year They also split up my daughter and her boyfriend who were traveling together and claimed it was because she was going on the extension and he was not Just wanted to let you know if you were going there This was my 4th trip with them and all the others were great so I do not know what has changed If they would have upped the travel credit and made it unlimited for the affected parties that would have been enough but that was apparently too much

Hotels located far away from main sights. When we were supposed to be in Sorento our hotel was a 40 minute bus ride out of the city. Many of the included meals were of poor quality.

I have always recommended Go AHead as we always felt secure with them until this trip. Purchased travel insurance through Go Ahead Tours, they use Seven Corners. Flights were cancelled in Amsterdam and had to stay overnight, no help from Go Ahead Tours on finding hotel or things to do. Filed claim in June of 2022 with Seven Corners and still haven't talked to anybody just keep getting emails that they are backed up and working claims in order they are received. I guess they have older claims than June of 2022 (almost 9 months) about to file a claim with the insurance commission on them if I can find out what state to file it in. Have travel 5 times and always bought travel insurance but never had to file a claim, the one time I file we get the run-a-round!!