Mike B.
POOR CUSTOMER SERVICE
Actually less than a star. As a business we have purchased from Go Power in the past. NEVER again. This company supplied us with a reman transmission for a 1997 Dodge Dakota. The date the customer picked up his truck was 4/12/21. Not long after the governor pressor switch had to be replaced. They supplied our company with the switch. They however never mentioned needing the part that was replaced to be returned to them. Last month the vehicle gets towed in. Transmission Failure. They will not warranty the transmission due to the fact that they did not get the governor switch back. EVEN thou it was not related to the problem. $1700.00 later for a rebuild I have removed them from my call list.
Response from Go PowertrainMay 16, 2023
Hi Mike, Thank you for your review. We continue to improve our customer service and will make sure to communicate fully on everyones claims going forward. We do however have it documented we called and emailed multiple times requesting the parts back. October 25, 2022 9:54AM Phone call requesting parts October 26, 2022 4:32 PM Phone call requesting parts November 10, 2022 10AM Phone call requesting parts November 10, 2022 10:19 Phone call clarifying we did in fact needs the parts for sure or the claim would be void November 10, 2022 10:19 Email sent and FedEx label attached for parts to be shipped back November 15, 2022 10:11AM Phone call requesting status of the shipment of parts Claim closed on November 28, 2022 due to no communication from customer