Paul N.
DON'T BUY IT!!!
Absolutely did NOT stand by their product!!! They sent out an engine that did not work from the moment the mechanic installed it. They asked the mechanic, without my consent, to do a diagnostics on it for which I WAS CHARGED. They finally determined that it WAS INDEED A BAD ENGINE, sent out a new engine, BUT WOULDN'T COVER THE FULL COST OF THE FIRST INSTALL, so I ended up paying about $2000 over my original bill to the mechanic just to find out that their engine was bad. I tried to resolve it with them but got the runaround. I SHOULD HAVE JUST BOUGHT A JASPER!!!!
Response from Go PowertrainSep 12, 2023
Paul, We are sorry you had issues with the product that we supplied. We do our best to ensure our customers receive a quality product but sometimes there can be a manufacturing defect or problem during installation. When the purchase was made on the engine you were made aware multiple times verbally of the warranty and upon receipt of the invoice you were provided the warranty guideline documentation. We covered the cost of a replacement engine, all shipping charges by freight truck, and the book time labor to remove and install a new engine. The shop you chose for both installations closed their doors two weeks after they finished the work and we received no further contact from them. We are unaware of the total amount paid to this business but if it was the amount reflected on the repair order sent to our team there was excessive hours and rates documented compared to multiple labor guide standards. We unfortunately cannot control other business practices and amounts charged for work performed. We did offer an additional coverage for $130 per labor hour with our platinum service plan but this was declined at time of purchase. The cheaper route was chosen with a $90 per labor hour coverage. Jasper pays $85 per labor hour and the cost of a engine from them is almost $2000 more expensive for reference. Again we are sorry for the issue and apologize that the engine had to be replaced.