Go-OpticReviews of go-optic.com

I searched the lens I wanted and found it on your web site.

Great frames

Very fast and easy to use!

Very easy to order online.

Great service and easy to use website

Actual color of frames did not match picture. This was deemed as my issue so I was only offered $85 refund on a $350 purchase. Either insure that pictures are correct or allow refund in this case. Refund postings indicated 30-day policy but unless you reviewed full details, you wouldn't see that there is 0-50% refund on lenses. Be more upfront about this, especially for orders with custom lenses. Lastly, frames I ordered showed as available, but were not in stock, resulting in over 2 months to complete order. Be more upfront on what you actually have in stock.

“CUSTOMER SERVICE” IS HORRIFIC There is no service here. I was attempting to purchase lenses and wanted to add the custom clip-on sunglass lens feature to my order that was labeled as “available” for the frames I selected. I was not sure how to order as the “Order Custom Clip-ons” link was not responding. I contacted Customer Service and spoke with a “Thomas” who insisted there were “no clip-ons available”, they “do not make clip-ons” and that I would need to contact the manufacturer of the frames. It was a horribly confusing discussion that made ZERO sense. After requesting to speak with someone else who may know about the custom clip on feature because clearly he did not, I was told there was no one else to speak with me. Then I requested to speak with a Supervisor, again I was told I cannot because there is no supervisor. I was then told I would be placed on a brief hold until a supervisor was available. WHAT??? After multiple tries on the website I figured it out myself how to add the custom clip-ons to my frames…. However, I am extremely reluctant to purchase from this company. I called back to hopefully get someone else who could help me understand why it was impossible to get help doing this and immediately got “Thomas” again. Is he the only guy that does customer service for this company??? If so, this needs to change. He was not correct in anything he attempted to tell me and he was horribly rude when I broke down the lack of logic, pointing to the facts and wording of the website. I explained to him that he needs to get some education on customer service protocols and I also offered to walk him through the website so he could actually help someone in the future who may have the same issues and confusions as I did. It was like a brick wall. He continued to argue and claim that there are no custom clip ons. Insane.

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