Go-LabelWe take pride in supplying top-quality labeling products to our customers that are competitively priced and guaranteed to perform. Go-Label sells high-quality blank labels, label applicators, thermal-transfer and ink jet label printers, printer ribbons, ink jet cartridges, and much more. Owned and operated by Weber Packaging Solutions, Inc., Go-Label is an experienced innovator in the design, manufacture, and supply of high-performance labels and labeling products. Our courteous, friendly staff can help assist you in finding the exact label, ribbon, printer or other labeling product you need. Call us at 1.800.843.4242 to order or for more information.
Go-Label (go-label.com) has 118 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Showing 24 reviews with 1 star · Clear filters
Carmine C.
Customer service needs to be updated
Response from Go-LabelMar 14, 2022
Hi Carmine- I understand that you had a bad experience with our customer service rep and we apologize for that. Most of the printers that we sell are now so back-ordered that it is very frustrating for customers. Our Team is doing their best with a bad supply-chain and we ask that you bear with us if possible. We are trying to get a better date for your shipment.
Shelby S.
The website listed shipping within 24-48 hours. After 3 business days, I get an email stating the order would be shipped 3 weeks later with no reason as to why. I ask if it is backordered and I get another vague email from another customer service rep. Completely unacceptable. Bad at communicating. Lies on their website.
Response from Go-LabelJan 5, 2022
We appreciate you being so understanding, Shelby. With the resurgence of Covid and the supply chain back-up, we are having trouble getting reliable information on shipping dates for our customers. As many of our products are drop-shipped, we are usually waiting for a reply from a vendor and can't give you an answer. For your order, when we saw the extended ship date, we started searching for a new vendor who might have some in stock. We try as hard as we can to let our customers know honestly what is happening when they need our products. Your best bet these days is to contact our Live Chat line and check to see what the shipping date would be before you order. This would be recommended for us or any online e-commerce company. We sincerely apologize for your inconvenience.
Anonymous
Order hasn't shipped and CS can't respond to my emails but go-label can send me survey spam with impunity.
Response from Go-LabelNov 3, 2021
Hi Joe, I apologize for this miscommunication. We dropped the ball here. Customer service was trying to nail down a delivery date as so many of these Zebra printers are back-ordered and we have been trying to give customers realistic delivery times. The supply chain is a mess as you know and we want to be accurate. That survey was just bad timing. Thank you for sharing your opinion with us and we will do our best to improve our communication.
Derek
Found out that this business does not sell to individuals. Felt really fishy when they asked me for a copy of my drivers license to verify my address. Don’t know what sort of I’d fraud their scam is, but I did not end up purchasing from this company.
Response from Go-LabelAug 26, 2021
Derek- With credit card fraud at an all time high, you must understand that there is a degree of Credit Worthiness Research that must be done before we can allow a purchase to be made, especially on large dollar sales going overseas. One of the things that we look at is whether this is being purchased but a certifiable company. We are able to do research on companies and would also be able to verify that you work for said company. We could not find that information about you so we asked for a driver's license to verify your residence. We have been burned for thousands of dollars more than a few times by fake scammers online, so we have to do our due diligence. We apologize for the hassle but you were an individual in Hawaii wanting to buy an expensive item and that hit all our security red flags.
Ralph
Said will ship in 24 to 48hrs. I called 3 days later and was told it was shipping that day. Called two days after that only to find it will not ship for another week. Probably first and last order
Response from Go-LabelAug 16, 2021
Hi Ralph- I apologize for the delay in your ribbon shipment. We have a large red sentence at the top of the ribbon category page saying shipments might be delayed, but you probably missed that page and entered our site on the specific ribbon. We have since updated our shipping times on all products that are effected. Just for your own knowledge, the ribbon vendor that we get these ribbons from got hacked about two months ago and has not recovered from the trauma. Their entire computer system was wiped out and we have been trying to work with them to get orders out as best we can. We are not told what is shipping and can't get timely updates. If you need these labels in the future, please call and we can check availability for you. Again, our apologies!
Paul K.
We bought printer Epson ColorWorks CW-C6000A. It stopped to work properly in 3 month after the first use. When we contacted seller and asked to help to change it or repair, they said that warranty is just 90 days and we have to contact Epson directly. I specially tried to buy the same printer once again and didn't get any notes that warranty for two thousand dollars printer is just 90 days. Very disappointed.
Response from Go-LabelJun 15, 2021
Hi Paul- I apologize for all the problems with this printer and the confusion it caused. Someone passed along bad information as the Epson printer has a 1-year warranty. We had Epson investigate and found that it was only the Maintenance Box that needed replacing (as it does occasionally). Since you were still concerned that there were other issues, we are replacing the printer. Epson will check out your old printer and see if there were any other issues. I hope this gets you back into production, but please contact me at [email protected] if there are any more problems. Again, I apologize for the hassle. It should not have happened.
unhappy in N.
Never shipped product and would not ship over probably a $20 difference in shipping, to us because they wanted extra money to send from west coast warehouse instead of an east coast warehouse. Emailed me that morning they was coming, called my facility that evening at 4:22 after we had already closed wanting more money. The website only had one option and one set payment amount. Our facility paid a large sum to have next day AM because an emergency situation that affected our production, product can't ship without labels. 4000 doors sitting at our facility not able to ship, paid a lot of money for employees to work overtime on Saturday to label them, got labels from another supplier that next day air them to us. Cancelled order, there is a reason you pay $208 dollars next day AM, it's becuase you need them now.
Response from Go-LabelMar 24, 2021
Hi Lance- We sincerely apologize for the issues with your order. I hope you can see the problems we were facing with this order. We received it late in the day and had to scramble when we discovered that our distributor on the East coast didn't have the ribbons you needed. When we finally found the correct ribbon at the West coast distributor, we tried to reach out to you to ask permission to air freight from there as it was more expensive. We can't assume this is what you want and charge you more as that is illegal. I'm so sorry that this disrupted your production. I know that can be costly and hurt your business. But I would recommend that, in the future, make sure you have a reserve of these mission-critical supplies so this does not happen again. Best of luck with your company. And, again, we apologize for not being able to help.
Charlie W.
Because I was told my order will be delivered on Feb 23, 2021 and I had to wait for several minutes. I needed my order like yesterday and still haven't arrive. I reside in Kentucky.
Response from Go-LabelFeb 26, 2021
Hi Charlie- I apologize for the issues with your order. I hope you know we did everything in our power to get it to you, but we were unaware that there was a national backorder on this item. This product is drop-shipped from a distributor who didn't alert us to this fact. Also, the arctic blast that froze most of the country last week totally disrupted shipping with UPS and FedEx, delaying deliveries for days. I would advise that, if this product is mission-critical to your business, that you should order multiples so that you have a backup. Planning ahead will keep catastrophes from happening. We wish you the best for your company.