GNCReviews of gnc.com

In 12/24/21 I purchased an online order . GNC charged split the payment into two. One payment posted other purchase of the total pending which brought my account overdraft and the wrong amount still pending. I called customer service and was treated so disrespectful. I explained that the pending charges needed adjusted due to partial payment has posted. Today 12/29/21 I still have the pending charges of the total amount and then they charges my account twice for the split payment and total payment . Now I have three charges from GNC. I have sent emails to the Customer service as they requested. They offer me 300 points which is not going to solve the extra charges. I waited for 53 min to speak with a supervisor. I’ve called my bank and was told that pending charge will post tomorrow. So I’m that case, the two transactions that totaled my balance and the pending charge…. GNC will get both payments which means I was charged twice . Nothing was never resolved here and I will advise not to order anything from online. I’ve been dealing with this for two days and spoke with three representatives. One unhappy customer!

I have always purchased my vitamins and work out supplements from GNC. They always have what I need.

The pro boxes have tanked in quality over the past 2 years making them almost worthless, no fault of GNC but who ever ships their packages handles them too rough, I've gotten exploded cans, jars spilled out everywhere etc... while I like there products moving to almost fully online and closing half their stores has made getting your supplements 10x harder, and almost forces you to subscribe to reoccurring shipments, which sometimes won't ship on time and you're left with nothing but consistent money gone every month and no consistency in the supplements you get

I signed up AND PAID for their two boxes while I was in shop one day and was told that they will be shipped to me. Months go by and I haven’t received anything and so I go back into the store and ask why I haven’t ever received my first box. The guy told me that he must not have saved my address the first time so he needs my address again and assures me I will get it soon now. More months go by and so I call the store, a girl answers and I tell her what’s been going on and she says “oh yeah I’ve had lots of complaints about that, I spoke to my manager and she said since we have boxes in store you can come get one, I have already done for 2 other people this week.” So I say great and go to get it the next day. When I get to this store, a man doesn’t have any idea what I am talking about and tells me he can’t do that. So I told him I spoke to a girl at this specific store yesterday about this. So he calls her and she tells him what the manger has told her and he says okay and hangs up. He then looks at me and goes “yeah that just doesn’t sound right and I’ve been here a very long time, so I’m going to call that managers manager and see what he thinks.” So I continue waiting while he calls and this manger doesn’t authorize this transaction. So he looks at me and goes “yeah just as I thought you can’t have a box” WHAT. So I tell him everything that’s happened (WHICH IT HAS BEEN HIM THAT LAST TWO TIMES I HAVE COME IN HAVING ISSUES) and he goes “well we aren’t even doing this specific boxes anymore. I would just call corporate and speak to someone because I can’t see anything about the status of your boxes on my end.” So I leave and call the number he gave me. I explain to the rep on the phone my situation and he puts me on hold to see what the issue has been. He gets back on the line and says “I can offer you 300 points for all this trouble” I then asked what is 300 points worth? And he said $10 of any item. WHAT!!! When I paid for two boxes filled with items!?? I then had to go back and forth with him on how I don’t want that and I a only taking Two boxes or a full refund. He then says he can’t do either of those things. I finally get him to answer me when asking several times whose fault this is for me not getting my box and he said it was theirs and that he can see a box was never sent. I then asked to speak to a manager. He said oh I can have one call you back and I said no I want to speak to a superior right now. He then put me on hold. Once he got back on the line he said that he went ahead and approved me for the box. He then stated my first box would arrive in TWO WEEKS and then the second box would come around January. It has been EIGHT WEEKS since this conversation took place and STILL NO BOX!!! They are absolutely terrible and I will never spend another dime at GNC.

GNC sucks. Plain and simple. Shipping takes forever. Its 2021. If amazon can have things to people in a timely matter than GNC should also be able to do the same.

If I could give gnc zero stars I would.. I have been ripped off by them twice, I place an order, it gets canceled by them for absolutely no reason, then they will not issue me a refund. It is LITERALLY criminal to steal peoples money like this. Absolutely disgusting

Went to 2 different GNC locations and both are closed the 1st sign said hours are 10am- 8pm. The 2nd location is in the mall and it’s hours are mall hours but neither is open tried to spend my money with them but now I have to go to the Vitamin shop

I’ll never order from GNC online again. Bunch of scam. Bought Isopure Infusion and a protein bottle on first week of August, 2021, paid almost 50$ Which it already took from my bank account and was received GNC acknowledge email. I never received the order number. Call one week and half later, saying that I’ll receive confirmation number with 24-48 hours yet 4 days, later, nothing. The week after that, I called and talked to a woman saying THAT MY ORDER WAS CONFIRMED which I was getting pissed off so I ask for a refund saying that I would receive my refund within 1-5 business day. Yet, a week later nothing, never received my money and for for that transaction went missing. Called them today an update on my refund status saying that I never got charged for it which my order I placed was only on hold, I clearly saw my bank was subtracted 48-49$ something if I could remembered, but why would the woman I called before this person I called today said I would get a refund back if this other person I called today saying I wasn’t charge for it? Make no f******* sense. FXCC GNC.