GNCReviews of gnc.com

Only if I could give then a ZERO Star. Order#: 200017020352 Order Inquiry - Case 03425738 This is the worst experience ever for me purchasing a product online from GNC, i have placed my order almost 2 weeks ago from today, never recieved my order so far, called GNC around 6th ttime yesterday. Your team escalated their investigation and NOW another GNC employee named IVAN had sent me an email asking me to go to the authorities if my delivery has been stolen. Ridiculous. Why should i have to go through this situation. I did put my complete address with my phone number, why didnt the delivery person called or gotten any signatue for the delivery ?? Did he delivered my order to my address or somewhere elses address? Will never make any purchase with GNC nor even reccomend it to anyone. Pathetic. I had to call back and forth so many times for this online order, i wish i had made this purchase with Amazon, it wouldn't have been this difficult. I have checked with all my neighbors as well still couldn't locate any package. At this point I literally want my money to be refunded as I no longer want to wait any further as I have wasted too much time and effort with this situation. I even requested to talk to your supervisor yesterday when i called the lady on the phone have arranged a call back within 2-3 hours and it's been over 24hrs. Since then as well and have not received any call back from your manager. This shows how irresponsible GNC employees are. I hope your team will take this matter seriously and resolve my issue by refunding my money asap.

I have ordered from GNC a couple other times without issue. This last order I placed with expedited shipping and received an order confirmation email. On the day the item was supposed to arrive I checked the order status and the order could not be found….I reached out to customer service via chat who told me that my order was not fulfilled because they do not ship to commercial addresses. My address is residential, not commercial. I ordered two other times with no problem. GNC wasn’t going to tell me they did this…just waited until I reached out. They did not offer any solutions other than me reordering when they haven’t cancelled my order and couldn’t tell me if I was charged. Fortunately I found another place to get my items and won’t use GNC again as they still haven’t sent me a cancellation on my order.

Currently deployed in Iraq and tried to make an order from GNC because they had buy 2 get one free sale. They preceded to cancel have my order with no explanation why and immediately after the did that I tried to get them to cancel the rest of my order and they refused to. The items I was supposed to get for free were among the canceled items so they didn't even honor their sell. I will never order from GNC again.

Ordered bulk from company. Stuff ships in multiple different boxes. Several items came damaged. Wheybolic protein powder came with inner seal broken and powder spilling everywhere. Customer service gave refund but product was $70 and they only gave $45. And a separate shipment of protein bars came through USPS with both the main box AND USPS product box clearly opened. The protein bars were spilt all over box and there was some other random box in the package that had nothing to do this my product. A random flat empty box was crammed inside mine the main shipping box. And I don’t know why, or when this happened. Will just go to the store from now on.

There is always an issue ordering with them and it’s incredibly time consuming to take care of it afterwards

Ordered online this morning at 7am. Paid for same day delivery for an extra charge. Was to be delivered by 10pm today. Received GNC email that order was on its way at 10am. Called at 3pm for update on delivery. GNC rep spoke to Shipt (WHO DON'T SHIP!) that order would be delivered between 7pm and 8pm. Recvd voicemail from Shipt at 7pm that order was cancelled. It's now 10pm and order not delivered. Total fraud! I would not have ordered from GNC or paid for same day delivery if I had known that they would not deliver on their PROMISE!

I was a long time Pro Member until recently, now I WILL NOT give them any more of my business. Because of local store closures I ordered two cans of 33 servings Whey Protein on line. When the order arrived, it was two cans of 25 servings. Short about 2 LBS of what I paid for. Customer Service Rep told me to take it to a local store for a refund. I told him there were no stores within a100 mile radius anymore. He then told me I would have to pay shipping out of my own pocket to send it back! Nearly a week later after 5 phone calls and demanding to talk to a supervisor, they finally emailed me a return label. Not even an apology for shorting me about $60 worth of product. Oh but the DID offer me 150 free points, the equivalent of a $10 coupon!! Stay tuned, I’m just now shipping the Protein back for a total refund. After this ordeal, I refuse to do business with this company anymore. As a brick and mortar store, they were fine, but as an online company they are HORRIBLE! I have only this to say…. It takes years to gain a loyal customer, but minutes to lose one! And in losing me, they’ve lost my family, friends, fellow athletes, and everyone else I share this ordeal with! Way to go GNC! Would NOT recommend doing business with them.

Absolutely horrendous experience and massive waste of time. I tried to cancel an auto-ship but they shipped it anyways and said just return to store. My local store had been closed down so I had to drive 40 miles. Then I was told by the manager he couldn't do the return right then because he needed to get through to corporate. I left all my products with him but luckily had him sign the packing slip. Anyways, later he called me and said I needed to cancel through Paypal. I explained everything to Paypal but GNC disputed the refund! Paypal closed my dispute. No way! Of course I reopened it and will go to court on principal if nothing else. Two weeks after returning my stuff to the store I still have not received my refund. Buy at your own risk! This place has their return details in small writing at the bottom....they make it as hard as possible to return items so they can keep your money. Desperate tactics.