Courtney
Great most of the time but not always perfect
Generally speaking, the service is accurate and reliable. However, I have experienced several instances where words or phrases were completely left out. Sometimes statements that are perfectly clear on the recording are transcribed incorrectly or marked as "inaudible." This is disappointing and makes me feel the need to re-check each transcript. Luckily this is not the case on the majority of the transcripts, but still frustrating.
Response from GMR Transcription Services, Inc.Feb 6, 2015
Hi Courtney, I am sorry to hear that you have had experiences with us that did not exceed your expectations. Thank you for your feedback, it is important that our team address your concerns. Your voice is important to us and we aim to constantly improve. We hope that you will continue to work with us. I would be happy to address any other concern that you may have. Feel free to email me at [email protected]. - Beth Worthy, Director of Operations