Richard L.
Not Satisfied
I dictated several simple letters with invoices. I received one long narrative back. I paid before I could review as always therefore, I couldn't tell there was a problem until it was to late. Needles to say there is no way I can send this to a client and will have to have it redone. I sent a message to the company and am waiting for a response. I am very interested to see how the company will fix this issue.
Response from GMR Transcription Services, Inc.Feb 24, 2015
Hi Richard, I apologize for the inconvenience you encountered, but I am happy that we were able to reach out to you and resolve this issue. There was a confusion when submitting files because no special requests on formatting were made. When orders are submitted, there is an option to write special requests on formatting, and if no requests are made, we just transcribe in our standard format. In this case, no special requests were made. At GMR Transcription, we are happy to follow any speecial requests or templates that the client needs, however, we need to be aware of them on each order before they are submitted. Let me know if you have any further questions by contacting me at [email protected]. Sincerely, Beth Worthy, Director of Operations