GMR Transcription Services, Inc.Reviews of gmrtranscription.com

Response from GMR Transcription Services, Inc.Jul 25, 2016

Hi Sheaton, I’m very sorry that your experience with us was less than great. Your satisfaction means everything to us, so please contact me so I can further understand your situation. Regards, Beth Worthy Director of Operations

Response from GMR Transcription Services, Inc.Feb 24, 2016

Hi Kimberly, We apologize for the inconvenience your experienced. When an order is submitted to us as good audio, we allot the amount of time it will take us for good quality audio. When we found that the speakers were very muffled in your audio making it difficult, the turnaround time may have been delayed because difficult audio takes much more time to complete. If we knew it was difficult audio in the beginning, we would have allotted enough time to start with. Also, we cannot guarantee accuracy on difficult files because sometimes we just cannot understand what is being said, but we always do our very best to accurately transcribe to the best of our ability. We would be happy to discuss any concerns you had or even take a second look at the transcript if you would like. Please contact me at [email protected] if you have any further questions or concerns about your audio. Regards, Beth Worthy Director of Operations

Response from GMR Transcription Services, Inc.Dec 30, 2015

Hi Andrea, My name is Beth Worhy, and I'm the Director of Operations at GMR Transcription. I am sorry that you felt that way about the translation work we did for you. All of our customers have different needs and for that reason, we have an instructions box on the website where you submit your order where customers are able to enter their request. We would have gladly fulfilled your request had it been done prior to the completion of the project. I hope this clears up any confusion. If you have any questions, you can contact me at: [email protected]. Regards, Beth Worthy Director of Operations

Response from GMR Transcription Services, Inc.Sep 9, 2015

Hi David, I apologize for the issue you had with uploading your file. We do our best to communicate with clients on any issues that they may have. We're happy that we were able to help you come to a resolution and offer you a discount on your order. Should you want to discuss this further, you can reach me at [email protected]. Regards, Beth Worthy Director of Operations

Response from GMR Transcription Services, Inc.Mar 4, 2015

Hi Matthew, I appreciate your feedback on our transcription services. Our transcriptionists will not be familiar with all technical terms; however, we do have a special instructions box where you can list your terminology before the project is submitted. Also, every project done by us goes through a proofing phase. We do politely send out friendly reminders to inform clients that their transcript is complete a couple days after it has been done. I apologize if you found it to be demanding. Let me know if you have any questions as I would be happy to clarify any of the points mentioned above. Sincerely, Beth Worthy, Director of Operations

Response from GMR Transcription Services, Inc.Mar 4, 2015

Hi Chris, I am sorry for the confusion. One of our associates has reached out to you to clarify the issue. There is an instruction box we have on our site where customers can specify special instructions they need for the project. There's also a special tab on that panel where you can upload any special templates for our transcribers to follow. Perhaps that was overlooked. When there are no special instructions stated, our transcribers will transcribe in our standard format. Again, I apologize for the confusion here. Let me know if you have any further questions by contacting me at [email protected]. I would be happy to clarify further. Sincerely, Beth Worthy, Director of Operations

Response from GMR Transcription Services, Inc.Feb 10, 2015

Hi Melissa, I truly appreciate you taking the time to write this review, and I apologize for the inconsistencies in the formatting. When our clients upload their files in our portal, there is an option to leave some notes with special instructions to indicate how they want their transcript formatted. Perhaps this option was overlooked. Thank you for sharing your feedback, and I will be sure to share with my team. If you have any questions, please feel free to contact me at [email protected]. – Beth Worthy, Director of Operations