GMR Transcription Services, Inc.Reviews of gmrtranscription.com

Response from GMR Transcription Services, Inc.Mar 4, 2015

Hi Matthew, I appreciate your feedback on our transcription services. Our transcriptionists will not be familiar with all technical terms; however, we do have a special instructions box where you can list your terminology before the project is submitted. Also, every project done by us goes through a proofing phase. We do politely send out friendly reminders to inform clients that their transcript is complete a couple days after it has been done. I apologize if you found it to be demanding. Let me know if you have any questions as I would be happy to clarify any of the points mentioned above. Sincerely, Beth Worthy, Director of Operations

Response from GMR Transcription Services, Inc.Mar 4, 2015

Hi Chris, I am sorry for the confusion. One of our associates has reached out to you to clarify the issue. There is an instruction box we have on our site where customers can specify special instructions they need for the project. There's also a special tab on that panel where you can upload any special templates for our transcribers to follow. Perhaps that was overlooked. When there are no special instructions stated, our transcribers will transcribe in our standard format. Again, I apologize for the confusion here. Let me know if you have any further questions by contacting me at [email protected]. I would be happy to clarify further. Sincerely, Beth Worthy, Director of Operations

Response from GMR Transcription Services, Inc.Mar 10, 2015

Hi Thaeda, I am glad to know that your experience with us was what you were looking for. We here at GMR Transcription strive to always provide accurate transcripts and are happy to know you think just that. Thank you for taking the time to write a review. We appreciate it! Should you have any questions, please contact me at [email protected]. – Beth Worthy, Director of Operations

Response from GMR Transcription Services, Inc.Feb 24, 2015

Hi Jazmin, thank you for sharing your experience. We are so happy to know that you were satisfied with our performance. It is important to us that we address any questions or concerns that our customers have. We hope you chose GMR Transcription again in the future. If I could be of any help to you, please feel free to contact me at [email protected]. - Beth Worthy, Director of Operations

Response from GMR Transcription Services, Inc.Feb 24, 2015

Hi Richard, I apologize for the inconvenience you encountered, but I am happy that we were able to reach out to you and resolve this issue. There was a confusion when submitting files because no special requests on formatting were made. When orders are submitted, there is an option to write special requests on formatting, and if no requests are made, we just transcribe in our standard format. In this case, no special requests were made. At GMR Transcription, we are happy to follow any speecial requests or templates that the client needs, however, we need to be aware of them on each order before they are submitted. Let me know if you have any further questions by contacting me at [email protected]. Sincerely, Beth Worthy, Director of Operations

Response from GMR Transcription Services, Inc.Feb 24, 2015

Hi Tom, I am sorry to that you were disappointed with our transcription service. We have evaluated the audio and transcript that we did, and found that the audio submitted was very difficult for us to complete and had a consistent echo. Because our transcribers are not familiar with the subject matter outlined in the audio, it made it even more difficult to transcribe. I would be happy to discuss this further with you if you have any questions. You can email me at [email protected]. Regards, Beth Worthy, Director of Operations

Response from GMR Transcription Services, Inc.Feb 24, 2015

Hi John, I am glad to hear that you will choose GMR Transcription again in the future. It is important to our team that we were able to provide you with a positive experience and great results. Thank you for sharing your feedback with us. We appreciate it! Should you have any questions, feel free to contact me at [email protected]. - Beth Worthy, Director of Operations

Response from GMR Transcription Services, Inc.Feb 24, 2015

Hi Dick, thank you for taking the time to write a review. We love hearing about our customers’ satisfaction and are so happy that you believe we provide excellent quality and good customer service. We look forward to working with you again. Please email me at [email protected] for any questions you may have. – Beth Worthy, Director of Operations