GM Parts OnlineReviews of gmpartsonline.net

I bought a mirror here. They wont ship it or reply to me.

I ordered a right side diode light for my 2016 XTS. The packaging appeared to as if it was used. When I installed the part my driver light was full "yellowish." I email imparts and expressed my concerns and they told me they would ship another one out. Three weeks past I email the requesting the status. The requested a picture of what I was talking about. They responded sending me a diagram of the light an wiring. So, I thank them for the diagram and inquired about the replacement. No response to date. The light went out in less than 6 months. I wished I would have just got it from the dealer. The dealer was about $40 more.

site list parts. lets you complete checkout. takes your money. then emails you to let you know parts are discontinued. now you have to fight to get your money back. Should update site and quit taking money for parts they no longer carry. Now I have to wait longer for my money than they promised shipping on parts they do not have.

Hello antonio Person, Thank you for your purchase! We will start processing your order shortly and will notify you with any updates. You can monitor the status of your order here. "Thank you for giving us the opportunity to serve you. Your order is being sent to our shipping department. However due to an increase in orders expect delays in tracking information. Thank you for your patience." DON'T FORGET TO COMPLETE YOUR ORDER NOW Dear Valued Customer, We noticed you left items in your shopping cart on GM Parts Online. Complete your order and enjoy our wholesale prices on our OEM parts and accessories. My received my initial order message on 24 Oct 2021 from GM Parts Online. My parts were ordered Oct 25, 2021 and today is Nov 16, 2021. I called about other part I may need about hundred times and all I get is a "User busy" display on the phone and a busy dial tone. My account show the parts ready to ship but no one will pick up the phone to answer questions. Now, I would like to cancel my order because I no longer need the parts and still no one answers the phone. Also, all of my messages are clearly displayed on GM Parts Online account page but they never respond to them...It is a joke! The parts ordering process was straight forward for me but customer service is unacceptably ridiculous. Enough said/just want my money back. Please.

They use a 555 phone number so that right there tells you all you need to know

Placed an order online - was charged for the order - nearly 15 days later - no shipping indicated. Emailed customer service - no response. No phone number listed on the site. Emailed to cancel the order - no response. Now working through credit card to report the theft - and will also file a report to Google to remove the fraudulent site.

I guess you can say they are a legit business that you can get parts from. That’s about all that I have good to say about my experience. 1. My order took right at three weeks to receive. I can live with that, but my order status showed ready to ship for a week. I emailed them to see why and I got no response but my order shipped the next day. 2. Part of my order was not filled. I wasn’t charged for it, nor was I notified for whatever reason that parts were left out. It would have been nice to know so I could make other arrangements elsewhere. Now my project is still on hold. 3. Communication is basically nonexistent. The emails you receive are generated. If you have a question, good luck getting a response. The same goes for phone calls. When asking by email what happened to the parts I was missing from my order, their only response came in the form of a delivery notification. Yes, I had part of my order delivered, but that didn’t answer my question. I chose to ignore the reviews I read and took a chance that I wish I hadn’t. I thought I was saving a little money. Shipping is overpriced. Once you factor in time and trouble, I would have been better off paying what my local dealer was asking. If you expect a business to timely fulfill your complete order and be able to respond to your concerns, then my advice is don’t waste your time with gmpartsonline.net.

There is zero communication to customer, to talk to somebody is like pulling teeth and you are so wasting there time. My order never got posted to my member account. I had to call them and ask for my list of parts I ordered. Then they have no idea when they will ship parts. Very poorly run!!!!!!!!!