GM Parts OnlineReviews of gmpartsonline.net

Cancelled my order with no explanation. I am without AC in Texas in August. You cost me 3 days more because you are selling parts that you do not have. Do better please

Parts damaged and incomplete, customer service is useless, ny location where shipped from is a joke, incompetent and un professional, stay away!

After confirming online, via text, and email that a specific part would work on my vehicle, I placed an order for a camera system. THEY shipped the incorrect part. I contacted them immediately by text, email, and left voicemails at their corporate office to initiate the return process and to have the correct part shipped. After a WEEK of waiting, I have received no communications from them to resolve THEIR ERROR. If I could give them ZERO STARS, I would. Since that is not an option, I will post my experience online.

I ordered a part through their website. They emailed me to let me know the part I am ordering, did not go with the vin# I provided. Awesome, please send me the correct part. I received the package March 18, 2026. I did not open it until my mechanic came on March 20, 2026. To my surprise, its the wrong freaking part. I emailed them, sent the images of what I received. They asked me to send them to a different email, which I did. My statement showed the right part number, but the part in the package was a different part number. I let them know and nothing. I have heard absolutely nothing since. I think its sad they can take advantage of people. I have 2 kids with special needs and trying to get my car running. I didn't really have $75 for a part. The lease they can do is replace it or give a refund so I can just go through the dealership and pay either $10 less or $20 more, depending on location or etc. They might want to double check before just throwing parts in a box!

Awful!!!!! DO NOT PURCASE FROM HERE. I would give zero stars if possible. I placed an order and didn't hear from this company for weeks, then they said my shipment was imminent and they would send me a tracking number. Five days later, still nothing. At the one month from ordering date, still nothing. I had indicated that my order should just be cancelled if they couldn't fill it. After more than a month, I ordered from another retailer. Low and behold, then next day I get an email indicating my order was shipped. I have contacted them again to get the order cancelled. This is the worse buying experience I have ever encountered. BE WARNED!!!!

The so-called customer support team is useless specially someone named Pam. I spent 24 minutes on the phone with her and she kept telling the same thing over and over again. She had the ability to help me but refused to do anything! I love my new Silverado truck but the GM customer service team needs to be fixed ASAP!

I ordered a seat belt for GMC Van. Part arrived but did not fit. When I tried to input the VIN number when ordering it said it wasn't valid so I ordered anyway. They agreed to the the return but didn't tell me they were going to charge me $ 15 for a shipping label that I had to print myself and also $28 to process the return I guess. If I would have known I would have kept it and resold it myself.

Because I work out of state and have a different shipping address from my billing address my order got flagged as fraud. Don't try to order from this site if you are stuck with a broken down vehicle away from home. I will never attempt to order from this company again. This is the most rediculious stupid nonsense.