Julia H.
Strong Potential, but Integration Failures and Communication Gaps Have Been Disappointing
I had high hopes for Glue Up and genuinely believe it could be a great tool — if it worked as promised. Our organization selected Glue Up specifically because it integrated with Cvent, our event platform. When Cvent announced it would sunset its membership platform, we began searching for a replacement. After narrowing down nearly thirty options to three, we chose Glue Up based on reviews and the assurance that it would sync seamlessly with Cvent. We began training in December. Several required sessions were canceled due to the holidays, and the gap from January to March was on us because of a major conference. When we resumed, the platform setup, membership configuration, and website training all went smoothly. We went live with our membership platform on May 15th. Unfortunately, by mid‑June, I discovered that Glue Up was not syncing with Cvent. Several new or renewing members were not recognized in Cvent, resulting in incorrect pricing or duplicate membership purchases — forcing us to issue refunds. Support has been working on the issue for two weeks with no resolution. What has been most disappointing is the lack of proactive communication. I copied my account manager, sales representative, and two implementation team members on my support emails, yet no one reached out to assist or even acknowledge the issue. To make matters more complicated, Glue Up went through a reorganization the week after we went live. Our Customer Success Advisor — whom I spoke with once — was suddenly gone, along with our assigned account manager. I received no notice for six days until a new account manager finally contacted me, and only after I questioned a generic email announcing the change. We were also informed that we no longer have a Customer Success Advisor and must send all questions through support. Glue Up has potential, and the interface is strong, but the integration failures, slow resolution, and communication gaps have made it difficult to trust the platform. I hope these issues are addressed soon, because the concept is solid — the execution simply hasn’t met expectations.