GLS CanadaReviews of gls-canada.com

Simply incompetent. Spoke to a real person at customer service about leaving package at my door, they said they would so long as I replied to their email seeking authorization to do so. I did, and they confirmed. Next thing I know is they sent it back to the sender, which is out of the country. This, after it had already cleared customs. The sender reached out to me yesterday and said they would refund me, which is good of them. They also said that they are stopping using GLS as a courier for reasons like this… can’t say I blame them.

Extremely poor experience with GLS. A package was marked as delivered with “signature required,” yet my building’s concierge, security, and management all confirmed they did not receive or sign for any delivery. Security camera footage shows that no GLS delivery occurred at the stated time. There was no photo proof of delivery, no advance notice that a signature would be required, and no delivery confirmation email. Despite this, GLS continues to rely on an internal signature record that cannot be verified by the recipient or the building. This situation caused significant inconvenience and stress, especially as the package was intended as a meaningful gift. The lack of transparency, accountability, and effective resolution is unacceptable. I would strongly caution others against using GLS based on this experience.

Awful. Just AWFUL! Do not...NOT purchase any product delivered by this company. You cannot contact them directly, support is non existent, not dependable and packages are not delivered.

I have been waiting for my package since the first week of December. I’ve tried multiple times to contact GLS, but no one seems interested in responding or helping. It has now been over a month, and I am still waiting for my package with no updates, no support, and no accountability. I honestly don’t know what to do anymore. This is extremely disappointing, especially since the items are worth over $200. GLS keeps directing customers to contact assistance**@gls-canada.com, but don’t waste your time — no one ever gets back to you. This has been one of the worst delivery experiences I’ve had. Completely unacceptable service.

Our package was opened and late for arrival date not very good customer service, I called customer service they said it was late cause of the weather bad excuse also why was my box opened like wide open not even taped back together?

Après 2 commande fait par le livreur au clients a Saguenay. Une valeur de 450? Il ont ignorer. Ma demande j'ai fait une plainte a GLS Canada et. Mon histoire sera sur Facebook. Très bien détailler MEDIOCRE GLS SAGUENAY A NE PAS PRENDRE COMME LIVREUR DE COLIS

Service très décevant. Commande prête pour ramassage depuis 7 jours. Je comprends qu’il y a les fériés, mais même poste canada fait mieux. Aucune idée de quand je peux avoir mon colis. L’employé n’a pas été en mesure de m’aider.

I sent the package to Amazon, but it was returned to me. GLS claimed that Amazon only accepts returns via UPS, Purolator, and Canada Post, which is not true. I have requested a refund from GLS and am currently waiting for a response.