GLS CanadaReviews of gls-canada.com

GLS sales rep has been after me for months to leave ClickShip and use GLS. Maybe if they showed up consistently I would but they have more missed pick ups than any other service I have used. I'm done with them. The extra price is not worth the aggravation.

Well where do I start! GLS should not be delivering parcels because there drivers damage your property!! The driver that made a delivery at my home drove into my brand new garage door and completely buckled it beyond repair. When I confronted the company they didn’t call me back they turned it over to someone who they subcontract deliveries too. The person eventually called me would not give me any information with regards to the owners and the name of the company that GLS hired to deliver my parcel. They only said someone will contact me to arrange a time to view the damage. The driver himself called me to apologize to admit that he thought the truck was in park and when he got out the truck drove forward into my garage. He said he was sorry and new to Canada! I said I am sorry you damaged my property, but the door now needs replacing. The lady who contacted me from this company was making this accident out like I should give the driver a break and pay for it myself. Days have passed and know one has called me back from this mysterious subcontractor that GLS had hired to deliver my parcel, which was a case of wine, which the driver also shouldn’t have left without properly ID the recipient! I have tried to call GLS and not one person is calling me back to deal with this issue!! So courier companies can damage your property and not have any accountability for their actions ! Nothing but run a round and BS ! Please do not use this company for pick ups or deliveries if a driver damages your property they will ignore it!! GLS if you read this IAM TAKING YOU TO COURT!

First time using GLS and I have been waiting for a pick up service and today is 5 days since I have made my request. I am not happy and my parcel has not even made it out the door yet. Does this mean I will be chasing my parcel around the country? Perhaps I should just go with another Courier company that I can trust? The service is terrible!!

Package was left in a very obscure location in the building. Almost filed it missing but went on a manhunt with a few others to verify it was not left here. Drove past two other locations at the building you could have dropped at but decided to put it in a random door that was open. Not impressed.

Bunch of liars. Call the police they are a scam

This is the worst service I have ever received! Their tracker indicated that they had delivered my package and provided two pictures of someone else's front door of "proof of delivery". After emailing and calling them to explain that I could see my parcel on the front step of my next door neighbour, they said they would go and retrieve it and bring it to my home. When I called again in a couple of days, they claimed they went there twice to retrieve it and no one was home. I know that this was not accurate as they left it on the neighbour's front step and this was a door that they never use. If they returned to the house, as they claimed, they would have seen the package still on the front step as I could see it from the road as I drove by. They lied again when they told the sellers that my package had already been delivered. I called every day for seven days and nothing happened. When my neighbour brought it to my house 11 days after it being left on their step, a GLS representative called me. I thought he was calling to apologize but he said they put great effort in delivering my package and took no ownership for their mistakes. He only said, "I am sorry you feel that we did nothing".

If I could give zero stars, I would. My experience with GLS Canada today was nothing short of dishonest. I was expecting a high-value package and explicitly stayed home all day to receive it. At the end of the day, my tracking suddenly updated to claim a delivery attempt was made and a 'notice card was left.' This is entirely fabricated. I was home, there was no knock, no doorbell, and no physical card was ever left at my door. The driver simply falsified the system scan from their truck to avoid making the stop. Because of this blatant lie, my shipment is now delayed right before a 4-day long holiday weekend. When you go to their website to try and manage the delivery or arrange a terminal pickup, the system is completely locked down—there are no digital options to redirect a package, only a useless 'Print' button on the tracking page. A courier company is only as good as the honesty of its drivers and the functionality of its tracking system. GLS Canada fails miserably on both fronts. I have opened a dispute with the merchant and filed a formal complaint. Do not trust them with anything valuable.

Thieves. Ordered two packages. The cheaper one was delivered and this was caught on my doorbell camera. They fraudulently signed saying it was me and never delivered the bigger package and claimed they did. They signed for both, however the second package has still never made it's way to my door. 13 days later the driver appears at my door to tell me that he dropped off both. I told him that's a lie and show him a video of him with only one package. He was silenced and left; claiming it was a mistake. Still don't have my package and I may take this even further because they are clearly theives. Frustrating experience.