GLS CanadaReviews of gls-canada.com

Item has been in my city for 3 days, still not delivered. highly incompetent freight company do not use. Would trust a crackhead to pick this item up and deliver it over using GLS.

Horrible delivery - order heavy items as I am injured and unable to lift items - big boxes just left at the front of building and I was never buzzed or even check contact they had arrived and why would I give my apartment number if I didn’t want them delivers to my door !!!! Unacceptable

The item has arrived at the Ottawa Depot 4 days ago. All they do is update the status "Driver bulk out" with a new date every day. Why in heck does Amazon use this company????

I wish I had read reviews before using GLS as a courier, but I didn't and I regret that. Their ratings are so low for a reason.. We are a small business based in Ontario, and since the start of 2024: 1. 1/2 of our shipments have gone far over the estimated transit days 2. Two packages have been lost completely (and of course they've taken NO responsibility for this and we've lost all the money on those products) 3. A driver FORGED a signature on a delivery and left it at a door step, where it got stolen and now I have to fight GLS about this because again they are taking no responsibility for this, even though forging a signature is literally a crime... 4. Their customer service basically can do nothing to help in any scenario we've called in about. 5. Their "track and trace" requests take 30 days to "complete" which means you have no clue for a whole month if you item is actually missing or not!! (All other carriers I've had to do this with before has them completed in 5 business days max). Side note, insurance on shipments should only be for things like your shipment being damaged etc. If you lose my item it is in every possible way the couriers fault and they should 100% be responsible for covering the cost. Maybe they'd take things more seriously if they were forced to accept responsibility for their actions. I shouldn't have to pay for insurance on every single shipment because they can't be trusted. I have removed GLS from all my shipping platforms and will never be using them again.

Nous avons eu plusieurs mauvaises expériences avec cette entreprise. Des colis perdus aux colis retenus pendant des jours sans raison. Je ne sais même pas comment ils peuvent continuer à opérer en toute impunité.

It's now Tuesday & I'm still waiting for my delivery!!!! Do yourself a favour & avoid this company at all costs. It's not worth the aggravation & frustration.

2 failed deliveries. Costumer services can’t get a hold on the delivery guy. They want to get rid of you the fastest possible.

Your delivery is horrible. You cannot rely on them. For a week , I haven’t received my purchase and everyday it says to be delivered today by 8 pm. Until now, not delivered. Called their customer service, promise to be delivered the next day then next week. So horrible experience. Never ever use this courier.