GLS CanadaReviews of gls-canada.com

Had a package delivered by them today. I live in an apartment, but our buzzer system is broken. However, there is a note on the main door saying that it's broken and to call if the door is locked. The door was clearly propped open, the sign is obvious to see as it's at eye level and they still proceeded to leave the package on the front steps. My building is on the busiest street in my town, and the package could have been stolen so easily and probably would have been if my husband hadn't gotten home when he did.

Don't use GLS for business, important deliveries, or anything that you need delivered in a reasonable timeframe. My parcel has been "out for delivery" 2 days in a row. It was a "guaranteed next day delivery".

what a HORRIBLE company - NEVER EVER EVER use them, I have been shipping packages for 12 years, the few times there have been issues have all been with GLS (I keep saying I am not dealing with them again and my software chooses them). The level of incompentency is incredible, they LOSE packages, do not follow up, and there is NO-ONE to talk to, there is no common sense, they do not care, this is a warning to NOT use them ever

Horrible company…my package said delivered even though it wasn’t. Thought it was a mistake but 2 days later still no package. I call them just to find out they don’t service my area. Which is weird why they would say they delivered when they didn’t even attempt to deliver. After days of phone calls I was told my package was at a checkpoint area where I could go and pick it up. I show up to the warehouse and give them the info, wait 20min it’s just to be told they don’t have it. Try and call GLS back, estimated wait time says no longer than 3 min except always still on hold after 30+ min. Hang up try again and same thing, still haven’t been able to get back in touch with them. Horrible experience will never deal with this company again.

One star is way too many stars, this company is incompetent. Unable to ship a simple package across Canada without losing it and getting Canada Post to solve their mess after two weeks. Useless tracking app that provides no information. Useless customer service that provides no assistance, doesn't return phone calls, and doesn't answer the phone during their hours. And a useless phone messaging service that once you press nine for English, it's still all french. Do not use them, they will lose it.

Please please please , don't use this company, they lost my box deserve 7k CAD

Lost our envelope with a very large cheque inside! Keep saying they will call us back but never do. This is only the 2nd time I've used GLS...due to becoming a CFIB member...get a small discount but definitely not worth this headache! It is going to be very difficult to get this cheque re-issued and they don't give a care Should have stuck to Purolator!

My shipment was picked up on June 27, and today is July 9, I still haven't received it. If it is by regular post, it would arrive by July 1. Nobody knows what is going on. My husband just track the parcel and it is even not in our city. If there are negative stars to give, I would give -10 stars. The parcel delivery delay is costing us $50 per day. Who is going to compensate us?